What is an Implied Use Policy?
Want a printing refund?
Having studio computer or printer problems?
Need to borrow some headphones?
What are the posted scheduled class hours and access during school?
What can cause me to lose my account and access privileges?
What may cause me to pay for repair of computers or printers?
What are the general computing lab and studio use policies?
What are the general printer use policies?
Where is the Lost and Found?
By signing the forms that initiate a computer account you are stating you have read and are agreeing to abide by campus computer use policy as well as these posted polices. These computers and their use are not considered private. We may audit accounts to check appropriate usage, or reformat the drives at any time. The campus and CED reserve the right to limit, restrict, or extend computing privileges and access.
REFUND TIMELINE: Refund requests must be made within five (5) working days of the print job (no exceptions).
REFUND POLICY: We will not refund if your job is currently still in the print queue. If there is a mechanical print problem (ink smears, paper crunched, ran out of ink in the middle of the job, etc.) you must bring the faulty print job to us to verify the problem (and fix it). We will not refund judgment- or color user-based mistakes. We will only refund money you put into your account. Refunds are made by reimbursing your Cal1 Card.
PLACE A HELP DESK TICKET: Put in a Help Desk ticket, choosing the appropriate area of concern. If reporting something in the studios please be sure to indicate which floor and describe the problem with enough detail so we can come to your floor prepared.
VISIT TECH SERVICES OFFICE: The Student Technical Services office is located in 477 Wurster Hall (south tower) and is staffed M-F 9 a.m.-5 p.m. (During midterms and finals we provide extended hours into the evenings and weekends — look for a posting outside #477 and in the labs.)
GIVE TECH SERVICES A CALL: You can call the Student Technical Services office at (510) 643-3041 during office hours and we can assist.
More and more training and instruction is offered on-line; and while many students already have ear-buds, it is not the case that everyone carries ear-buds with them at all times. For those that do not, we are offering a new headset program. Now, we are the first to admit these are not fancy headphones, but they are durable. So if you need to run a video presentation while others are working in the computer lab go to 477 Wurster Hall and borrow a set. The checkout is easy; swap your ID card for use of the headphones and when you return the equipment you get your ID back. (If you break or lose the headphones it will cost $10 to get your ID back.)
Classes: The computing lab is reserved and priority given for scheduled instructional hours. Posters of scheduled hours are tacked outside the 214 and 479 Wurster Hall lab doors and on the 477 Wurster Hall bulletin board. Students must log-off and leave the room five minutes before a scheduled activity starts.
Access: CED students have 24/7 access to computer labs they have been assigned. Graduate students have access to all the computer labs — 417 and 214 Wurster Hall — while undergraduates are restricted to particular rooms: ARCH to 479 Wurster Hall, and LAEP and DCRP to 214 Wurster Hall.
Computer Accounts: We are going to change over to using the CalNet authentication processes which means it is urgent that you do not share accounts. Your CalNet account gives access to your funds and grades so guard these accounts carefully.
Actions that may cost the loss of your account and access privileges for one semester (without a refund):
- If you do not follow the rules posted herein and in the computer labs and studio areas
- If you attempt to install or remove applications on computer lab machines
- If you deliberately attempt to bypass approved printing processes
- If you deliberately attempt to degrade or disrupt system performance
- If you do not follow the campus use policy
- You may be asked to pay for negligent misuse if you spill food/beverages into hardware, or break a computer, monitor, printer, scanner, or other item in the room. The costs will depend upon what we have to do to fix the situation.
- If you are caught using CED printers without having paid the fee you will face being charged a fine equal to the cost of the fee regardless of when this occurs in the semester.
- You will be charged $10 if you lose or break a headphone.
- Log off when you are done, as unattended machines may be logged off by staff and unsaved data lost. Files should not be saved to the local machine; occasionally we will be wiping local computer data files.
- Be courteous to other students and refrain from talking on your cell phone in the computer labs.
- Scan your storage devices using anti-virus software both before starting to use the computers and afterwards.
- Save your work frequently to prevent data loss — save to your G: drive and a removable disk.
- Clean up after yourself so the area is ready for the next student.
The printers are only to be used with paper provided by the computer labs unless you make arrangements with the lab manager. (The exceptions are the Epson photo printers.)
Students are responsible for their own personal belongings and equipment, so do not leave anything in the computer lab unattended for any length of time. Lost and found items will be immediately taken to 477 Wurster Hall for short-term storage. By the end of the school year all items in the lost and found will be either disposed of (if the items found are papers, books, pens, pencils, etc.) or sent to campus police (cell phones, electronic equipment, personal items).
Computer stations and printers in the computer labs are there to support schoolwork — they are not for general entertainment or personal or commercial use.