Id,Project,Reporter,Assigned To,Priority,Severity,Reproducibility,Product Version,Projection,Category,Date Submitted,ETA,OS,OS Version,Platform,View Status,Updated,Summary,Status,Resolution,Fixed in Version,Duplicate ID
0000238,Wireless,aalvarez,aalvarez,urgent,major,have not tried,,none,,2008-12-13,none,,,,public,2008-12-13,AirBears down,resolved,fixed,,0000000
0000227,Computer,gvinson,gvinson,urgent,major,always,,none,,2008-12-03,none,,,,public,2008-12-04,Nezar's laptop is having fits...,closed,fixed,,0000000
0000136,Server,aalvarez,aalvarez,urgent,minor,have not tried,,none,,2008-10-16,none,,,,public,2008-10-16,Sheila Robinson unable to login to Novell,resolved,fixed,,0000000
0000797,Server,gvinson,gvinson,high,major,N/A,,none,,2009-10-26,none,,,,public,2009-11-04,Keyserver not functioning,resolved,fixed,,0000000
0000755,Server,gvinson,gvinson,high,block,N/A,,none,,2009-10-12,none,,,,public,2009-10-12,Students report they are not able to open AutoCad 2008,resolved,fixed,,0000000
0000733,Server,gvinson,gvinson,high,major,have not tried,,none,,2009-10-07,none,,,,public,2009-10-07,Keyserver not functioning,resolved,fixed,,0000000
0000708,Software,gvinson,gvinson,high,minor,N/A,,none,,2009-09-29,none,,,,public,2009-10-01,Nezar is having problems with his e-mail set up...,resolved,fixed,,0000000
0000610,Special Projects,gvinson,gvinson,high,major,N/A,,none,,2009-08-03,none,,,,public,2009-08-08,Configure new lenovo laptop for Dean...,resolved,fixed,,0000000
0000532,Computer,gvinson,gvinson,high,minor,N/A,,none,,2009-06-24,none,,,,public,2009-07-09,Configure laptop for new Dean,resolved,fixed,,0000000
0000385,Software,gvinson,gvinson,high,major,always,,none,,2009-04-08,none,,,,public,2009-04-14,Sap11 software has stopped working...,resolved,fixed,,0000000
0000363,Security,gvinson,gvinson,high,major,have not tried,,none,,2009-04-01,none,,,,public,2009-04-02,Sheila's been downloading critters.,resolved,fixed,,0000000
0000355,Computer,ktong,ktong,high,major,have not tried,,none,,2009-03-30,none,,,,public,2009-03-30,Conficker Worm Targets Microsoft Windows Systems,resolved,fixed,,0000000
0000123,Computer,gvinson,gvinson,high,block,N/A,,none,,2008-10-07,none,,,,public,2008-11-18,Techs trying to install new laser cutter having problems loading driver for cutter onto cadcam computers.,resolved,fixed,,0000000
0000181,Computer,gvinson,gvinson,high,major,always,,none,,2008-11-12,none,,,,public,2008-11-13,Cadcam laser cutter computer (old) is blue screening,resolved,fixed,,0000000
0000039,Computer,aalvarez,gvinson,high,major,have not tried,,none,,2008-09-04,none,,,,public,2008-11-03,Nicole Avril's computer is misbehaving,resolved,fixed,,0000000
0000130,Printing,aalvarez,ktong,high,major,have not tried,,none,,2008-10-14,none,,,,public,2008-10-15,Please install drivers on lab machines for arch_lab_laser_2,resolved,fixed,,0000000
0000088,Computer,gvinson,gvinson,high,crash,have not tried,,none,,2008-09-24,none,,,,public,2008-10-01,Computer blues screening,resolved,fixed,,0000000
0000076,Printing,gvinson,gvinson,high,minor,N/A,,none,,2008-09-22,none,,,,public,2008-09-22,6th floor laserjet in a Jammed state.,resolved,fixed,,0000000
0000057,Network,gvinson,gvinson,high,block,always,,none,,2008-09-16,none,,,,public,2008-09-16,Airbears login doesn't work,resolved,fixed,,0000000
0000868,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-24,none,,,,public,2009-11-24,Refill 8*11 paper for lab laser printer,resolved,fixed,,0000000
0000813,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-10-30,none,,,,public,2009-11-24,The computer near the scanner on the 8th floor doesn't allow student to login,assigned,open,,0000000
0000861,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-11-23,none,,,,public,2009-11-24,Windows OS damaged so work-station is not usable by students. (Both on Lab-02 & 902 from 9th floor),resolved,fixed,,0000000
0000867,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-24,none,,,,public,2009-11-24,Replace Cyan for 7th floor laser printer,resolved,fixed,,0000000
0000866,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-24,none,,,,public,2009-11-24,Help Jim Shoukah install Sassfras and Photoshop CS 3 on his laptop,resolved,fixed,,0000000
0000865,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-11-24,none,,,,public,2009-11-24,Wireless on laptop not working,resolved,fixed,,0000000
0000864,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-23,none,,,,public,2009-11-23,Help Sharon Choi remove Illustrator CS and Adobe on her laptop,resolved,fixed,,0000000
0000863,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-23,none,,,,public,2009-11-23,Help Leah McCloskey with Rhino support,resolved,fixed,,0000000
0000862,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-23,none,,,,public,2009-11-23,Help Nathan John plot his file,resolved,fixed,,0000000
0000860,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-23,none,,,,public,2009-11-23,Refill 11*17 paper on 7th floor laser printer,resolved,fixed,,0000000
0000859,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-23,none,,,,public,2009-11-23,Replace the roll paper on lap plotter,resolved,fixed,,0000000
0000822,Software,mrdeleon,,normal,major,have not tried,,none,,2009-11-04,none,,,,public,2009-11-23,Online schedular problems,new,open,,0000000
0000855,Printing,ksuczynski,gvinson,normal,minor,always,,none,,2009-11-18,none,,,,public,2009-11-23,Work Study Computer not networked to printer,resolved,fixed,,0000000
0000858,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-20,none,,,,public,2009-11-20,Black cartridge is empty on lab laser printer,resolved,fixed,,0000000
0000857,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-20,none,,,,public,2009-11-20,Replace Maintainance Cartidge for Matt photo printer,resolved,fixed,,0000000
0000856,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-20,none,,,,public,2009-11-20,Replace Yellow & Gray cartridge on lab plotter,resolved,fixed,,0000000
0000851,Printing,mrhudson,ktong,normal,major,unable to reproduce,,none,,2009-11-17,none,,,,public,2009-11-17,Microsoft Internet Explorer Problem,resolved,fixed,,0000000
0000854,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-17,none,,,,public,2009-11-17,Help Kalay setup MS Outlook,resolved,fixed,,0000000
0000853,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-17,none,,,,public,2009-11-17,Help Brian Lawler import files to Illustrator CS3,resolved,fixed,,0000000
0000852,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-17,none,,,,public,2009-11-17,Replace LM (light Magenta) toner on Matte Photo printer,resolved,fixed,,0000000
0000850,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-16,none,,,,public,2009-11-16,6th plotter (near elevator) cable was unplugged and turned off by student,resolved,fixed,,0000000
0000849,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-16,none,,,,public,2009-11-16,Replace the roll paper on 8th floor plotter,resolved,fixed,,0000000
0000848,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-16,none,,,,public,2009-11-16,Replace Yellow cartridge on lab laser printer,resolved,fixed,,0000000
0000847,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,Install Epson 4990 Photo scanner on the Mac (on the right) in the lab for Janett's photography class.,resolved,fixed,,0000000
0000846,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,Replace Cyan cartridge on lab plotter,resolved,fixed,,0000000
0000845,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,Replace a new roll of paper on 9th floor plotter,resolved,fixed,,0000000
0000844,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,Refill 8*11 paper for 8th laser printer,resolved,fixed,,0000000
0000842,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,May could not print the reports from PageCenter site after upgrading IE from 7 to 8.0,resolved,fixed,,0000000
0000841,Computer,Susan Hagstrom,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,updating software on Susan and Michael's computers,resolved,fixed,,0000000
0000843,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-13,none,,,,public,2009-11-13,May could not print the reports from PageCenter site after upgrading IE from 7 to 8.0,resolved,fixed,,0000000
0000840,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-12,none,,,,public,2009-11-12,Help Elisha with her Vista wireless connection problem,resolved,fixed,,0000000
0000837,Cardkey,ktong,,normal,minor,have not tried,,none,,2009-11-10,none,,,,public,2009-11-12,KeyServer is acting weird again,acknowledged,open,,0000000
0000815,Software,ksuczynski,gvinson,normal,minor,always,,none,,2009-11-02,none,,,,public,2009-11-12,CS4 missing helvetica font,resolved,fixed,,0000000
0000839,Software,paulm,gvinson,normal,feature,N/A,,none,,2009-11-12,none,,,,public,2009-11-12,RHINO 4.0 SR 6,assigned,open,,0000000
0000838,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-10,none,,,,public,2009-11-10,MB cartridge is empty on lab Luster photo printer,resolved,fixed,,0000000
0000810,Printing,mrhudson,gvinson,normal,minor,have not tried,,none,,2009-10-29,none,,,,public,2009-11-10,Computer clock keep losing time.,assigned,open,,0000000
0000833,Computer,mcocoma,ktong,normal,major,always,,none,,2009-11-06,none,,,,public,2009-11-10,Outlook 2007 Won't open,resolved,fixed,,0000000
0000836,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-09,none,,,,public,2009-11-10,Refill 8*11 paper for lab laser printer,resolved,fixed,,0000000
0000835,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-09,none,,,,public,2009-11-09,Replace Cyan toner on 9th floor laser printer,resolved,fixed,,0000000
0000834,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-09,none,,,,public,2009-11-09,Refill 8*11 paper for 8th & 9th floor,resolved,fixed,,0000000
0000832,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-06,none,,,,public,2009-11-06,Replace a new roll of paper on lab plotter,resolved,fixed,,0000000
0000831,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-06,none,,,,public,2009-11-06,Show Rossie how to connect to S-drive,resolved,fixed,,0000000
0000830,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-11-05,none,,,,public,2009-11-05,Help Alierza install Novell & iPrint on his laptop,resolved,fixed,,0000000
0000481,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-08,none,,,,public,2009-11-05,Lab laser printer gives "Bad tray connection error" many times,resolved,fixed,,0000000
0000829,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-05,none,,,,public,2009-11-05,Replace Yellow cartridge in Matte Epson,resolved,fixed,,0000000
0000741,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-09,none,,,,public,2009-11-04,Kiosk monitor in 1st floor elevator lobby not working,confirmed,open,,0000000
0000616,Computer,mjcarlton,gvinson,normal,minor,have not tried,,none,,2009-08-05,none,,,,public,2009-11-04,Gail needs a docking station and a mouse,resolved,fixed,,0000000
0000824,Network,mwong,gvinson,normal,minor,always,,none,,2009-11-04,none,,,,public,2009-11-04,Can't Log on to network,resolved,fixed,,0000000
0000828,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-04,none,,,,public,2009-11-04,Replace LM in Luster Epson,resolved,fixed,,0000000
0000807,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-29,none,,,,public,2009-11-04,Jill Stoner having problem with her office computer and wants something faster.,resolved,fixed,,0000000
0000780,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-16,none,,,,public,2009-11-04,Having problems installing endpoint on 601-2,resolved,fixed,,0000000
0000825,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-11-04,none,,,,public,2009-11-04,Replace LLK in Luster Epson and LC in Matte Epson,resolved,fixed,,0000000
0000814,Computer,mjcarlton,gvinson,normal,minor,have not tried,,none,,2009-10-30,none,,,,public,2009-11-04,please install the key lockbox in the CAD/CAM lab,resolved,fixed,,0000000
0000667,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-11-04,The Epson Photo printer charges student incorrect amount,resolved,fixed,,0000000
0000823,Printing,epries,ktong,normal,major,N/A,,none,,2009-11-04,none,,,,public,2009-11-04,The 9th floor plotter will not print,resolved,fixed,,0000000
0000821,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-03,none,,,,public,2009-11-03,6th 1st plotter cable was unplugged and the roll paper was taken out by students,resolved,fixed,,0000000
0000820,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-03,none,,,,public,2009-11-03,Help a student to set up to print on Light room,resolved,fixed,,0000000
0000819,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-03,none,,,,public,2009-11-03,Lab Laser printer is out of Magenta toner,resolved,fixed,,0000000
0000818,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-03,none,,,,public,2009-11-03,Refill 8*11 paper on 6th floor laser printer,resolved,fixed,,0000000
0000817,Printing,njohn,ktong,normal,minor,always,,none,,2009-11-03,none,,,,public,2009-11-03,9th floor laser and plotter out of ink; laser out of paper,resolved,fixed,,0000000
0000816,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-11-02,none,,,,public,2009-11-02,Refill 8*11 & 11*17 paper for lab laser printer,resolved,fixed,,0000000
0000768,Software,jmcgill,gvinson,normal,major,always,,none,,2009-10-14,none,,,,public,2009-10-30,Autocad licenses not working in CAD/CAM lab,resolved,fixed,,0000000
0000796,Computer,ksuczynski,gvinson,normal,minor,always,,none,,2009-10-26,none,,,,public,2009-10-30,Scanner not installed,resolved,fixed,,0000000
0000806,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-29,none,,,,public,2009-10-30,Greig C office computer is not working.,resolved,fixed,,0000000
0000812,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-29,none,,,,public,2009-10-29,Help John Mcgill print out his file,resolved,fixed,,0000000
0000811,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-29,none,,,,public,2009-10-29,Black ink is empty on 8th floor laser printer,resolved,fixed,,0000000
0000808,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-10-29,none,,,,public,2009-10-29,Kim in ER can't scan from Acrobat,resolved,fixed,,0000000
0000804,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-28,none,,,,public,2009-10-28,help Sophie from CEDR to connect to air bear,resolved,fixed,,0000000
0000805,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-28,none,,,,public,2009-10-28,8th floor plotter is out of paper,resolved,fixed,,0000000
0000803,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-28,none,,,,public,2009-10-28,Plotter on 6th was shut down by student,resolved,fixed,,0000000
0000802,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-26,none,,,,public,2009-10-26,Laser printer on 7th floor is out of Cyan.,resolved,fixed,,0000000
0000801,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-26,none,,,,public,2009-10-26,Student was having trouble converting file from jpg to pdf and reduce the size.,resolved,fixed,,0000000
0000799,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-26,none,,,,public,2009-10-26,6th floor plotter is out of paper,resolved,fixed,,0000000
0000800,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-26,none,,,,public,2009-10-26,Lab laser printer is hanging.,resolved,fixed,,0000000
0000798,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-26,none,,,,public,2009-10-26,9th floor plotter is out of G (gray) toner,resolved,fixed,,0000000
0000795,Network,paulm,gvinson,normal,major,always,,none,,2009-10-24,none,,,,public,2009-10-25,Host 169.229.137.13,assigned,open,,0000000
0000794,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-23,none,,,,public,2009-10-23,9th floor plotter is out of paper,resolved,fixed,,0000000
0000793,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-23,none,,,,public,2009-10-23,Refill 8*11 paper for lab laser printer,resolved,fixed,,0000000
0000792,Printing,kheming,ktong,normal,minor,always,,none,,2009-10-23,none,,,,public,2009-10-23,9th floor plotter out of ink,resolved,fixed,,0000000
0000791,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-21,none,,,,public,2009-10-21,Install new laser printer for Ray Lifchez,resolved,fixed,,0000000
0000790,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-21,none,,,,public,2009-10-21,Students computer not able to boot into Windows,resolved,fixed,,0000000
0000784,Computer,Susan Hagstrom,,normal,minor,have not tried,,none,,2009-10-20,none,,,,public,2009-10-21,Avisha and Lisa - printing to Xerox work center,closed,fixed,,0000000
0000789,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-21,none,,,,public,2009-10-21,Zachary Hughes has a spyware on his laptop,resolved,fixed,,0000000
0000788,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-21,none,,,,public,2009-10-21,Cyan toner on the 6th floor plotter is empty,resolved,fixed,,0000000
0000787,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-21,none,,,,public,2009-10-21,The plotter paper on 6th floor is out,resolved,fixed,,0000000
0000786,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-21,none,,,,public,2009-10-21,Refilled the 8 x 11 paper on 7th laser printer,resolved,fixed,,0000000
0000785,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-20,none,,,,public,2009-10-20,Replaced LC toner on Epson Luster photo printer,resolved,fixed,,0000000
0000779,Security,gvinson,gvinson,normal,major,N/A,,none,,2009-10-16,none,,,,public,2009-10-19,change current Antivirus to Symantec Endpoint provided by campus.,resolved,fixed,,0000000
0000783,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-19,none,,,,public,2009-10-19,Garkay reported that her G-drive wasn't working properly (not able to copy files into G-drive),resolved,fixed,,0000000
0000782,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-16,none,,,,public,2009-10-16,refilled the 8 x 11 paper on lab laser printer,resolved,fixed,,0000000
0000781,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-16,none,,,,public,2009-10-16,Help Maria Johnson install Novell on her laptop,resolved,fixed,,0000000
0000778,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-15,none,,,,public,2009-10-16,refilled the 8 x 11 paper on 7th floor,resolved,fixed,,0000000
0000777,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-15,none,,,,public,2009-10-15,The first section of the workstations in the lab were not able to connect to internet,resolved,fixed,,0000000
0000776,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-15,none,,,,public,2009-10-15,Replaced LK cartridge on Epson photo printer,resolved,fixed,,0000000
0000775,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-15,none,,,,public,2009-10-15,Turn off vista bells and whistles for Greg C.,resolved,fixed,,0000000
0000774,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-15,none,,,,public,2009-10-15,Can't copy Outlook .pst to another drive,resolved,fixed,,0000000
0000773,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-14,none,,,,public,2009-10-14,Replaced MK cartridge on lap plotter,resolved,fixed,,0000000
0000772,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-14,none,,,,public,2009-10-14,LM (Light Meganta) is empty on Epson photo printer,resolved,fixed,,0000000
0000771,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-14,none,,,,public,2009-10-14,May Hudson asked me to break down the pages for a Portfolio pdf file,resolved,fixed,,0000000
0000770,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-14,none,,,,public,2009-10-14,Help one student from the lab smooth a picture,resolved,fixed,,0000000
0000762,Server,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-13,none,,,,public,2009-10-14,Install OS updates on Onyx and Steel,resolved,fixed,,0000000
0000769,Server,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-14,none,,,,public,2009-10-14,Stephen Suh reported that the Kap site was down,resolved,fixed,,0000000
0000766,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-10-14,none,,,,public,2009-10-14,Ray Lifchez's computer shows no monitor action...,resolved,fixed,,0000000
0000767,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-14,none,,,,public,2009-10-14,Black cartridge is empty on Lab laser printer,resolved,fixed,,0000000
0000765,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-14,none,,,,public,2009-10-14,Adrienne in ER can't send e-mail to outside berkeley.edu,resolved,fixed,,0000000
0000763,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-13,none,,,,public,2009-10-13,"Help student Aiysha install Novell, Sassfrass & Photoshop CS3",resolved,fixed,,0000000
0000764,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-13,none,,,,public,2009-10-13,LB cartridge on Epson photo printer is empty,resolved,fixed,,0000000
0000761,Network,ktong,ktong,normal,minor,have not tried,,none,,2009-10-13,none,,,,public,2009-10-13,Prof. Kalay has trouble connecting to internet on his laptop,resolved,fixed,,0000000
0000760,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,Student Li has trouble opening both AutoCad2008 & AutoCad 2010,resolved,fixed,,0000000
0000759,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,Help student install Photoshop CS3,resolved,fixed,,0000000
0000758,Network,gvinson,gvinson,normal,major,N/A,,none,,2009-10-12,none,,,,public,2009-10-12,Airbears has been reported to be down by several students and at least one Faculty member.,resolved,fixed,,0000000
0000746,Network,me_anastasia,gvinson,normal,major,have not tried,,none,,2009-10-10,none,,,,public,2009-10-12,AutoCAD 2008 license server,resolved,fixed,,0000000
0000757,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,help John print his project on 11 x 17,resolved,fixed,,0000000
0000756,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,refill 8x11 on 6th floor laser printer,resolved,fixed,,0000000
0000752,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,6th floor laser printer out of Yellow toner.,resolved,fixed,,0000000
0000753,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,Refill lab laser printer 11 x 17 paper,resolved,fixed,,0000000
0000754,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-12,none,,,,public,2009-10-12,Help student install Novell,resolved,fixed,,0000000
0000751,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,Lab plotter is is out of MK toner,resolved,fixed,,0000000
0000750,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,8th floor plotter was hanging,resolved,fixed,,0000000
0000749,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,8th floor  laser printer 11x17 paper is low,resolved,fixed,,0000000
0000748,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,Refill 11x17 paper on 6th floor laser printer,resolved,fixed,,0000000
0000747,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-12,none,,,,public,2009-10-12,Lab laser printer - yellow toner empty,resolved,fixed,,0000000
0000745,Computer,gvinson,gvinson,normal,block,always,,none,,2009-10-09,none,,,,public,2009-10-09,Students computer bluescreening...,resolved,fixed,,0000000
0000744,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-09,none,,,,public,2009-10-09,Help a student create install Novell & Photoshop on her laptop,resolved,fixed,,0000000
0000743,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-09,none,,,,public,2009-10-09,Brian Knecht can only run Rhino in safe mode on his laptop,resolved,fixed,,0000000
0000740,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-08,none,,,,public,2009-10-08,Luster Photo printer MK cartridge is empty,resolved,fixed,,0000000
0000739,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-08,none,,,,public,2009-10-08,Update email password on Deans phone for e-mail,resolved,fixed,,0000000
0000738,Software,gvinson,gvinson,normal,minor,have not tried,,none,,2009-10-08,none,,,,public,2009-10-08,Set sent mail folder to imap folder so will be synced across all computers,resolved,fixed,,0000000
0000737,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-08,none,,,,public,2009-10-08,Load 8x11 paper on 6th floor laser printer,resolved,fixed,,0000000
0000736,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-08,none,,,,public,2009-10-08,refill the 8 x 11 paper on the lab laser printer,resolved,fixed,,0000000
0000735,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-08,none,,,,public,2009-10-08,Matte Photo printer MK toner is empty,resolved,fixed,,0000000
0000734,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-07,none,,,,public,2009-10-07,install update for Lightroom,resolved,fixed,,0000000
0000719,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-01,none,,,,public,2009-10-07,Harrison Fraker is having e-mail issues,resolved,fixed,,0000000
0000732,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-07,none,,,,public,2009-10-07,refilled 8 x 11 on 8th laser printer,resolved,fixed,,0000000
0000731,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-07,none,,,,public,2009-10-07,refilled 8x11 paper on 9th laser printer,resolved,fixed,,0000000
0000730,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-06,none,,,,public,2009-10-06,change Yellow ink on Luster photo printer in the lab,resolved,fixed,,0000000
0000729,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-06,none,,,,public,2009-10-06,Help Brian kneit create a new user and install iprint,resolved,fixed,,0000000
0000728,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-10-06,none,,,,public,2009-10-06,Help Heather install photoshop CS3 on her laptop,resolved,fixed,,0000000
0000720,Server,crisp,,normal,minor,have not tried,,none,,2009-10-02,none,,,,public,2009-10-06,PHP / MySQL WWW sites slow,feedback,open,,0000000
0000727,Computer,lathoma,gvinson,normal,tweak,always,,none,,2009-10-06,none,,,,public,2009-10-06,Access to Q-server/ driver,resolved,fixed,,0000000
0000726,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-05,none,,,,public,2009-10-05,Load 8x11 paper on 7th floor laser printer,resolved,fixed,,0000000
0000725,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-05,none,,,,public,2009-10-05,Refill lab laser printer 8 x 11 paper is low,resolved,fixed,,0000000
0000724,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-02,none,,,,public,2009-10-02,Tray 2 on 7th floor laser floor also has paper-jam,resolved,fixed,,0000000
0000723,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-02,none,,,,public,2009-10-02,Paper jam on 6th floor laser printer,resolved,fixed,,0000000
0000722,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-10-02,none,,,,public,2009-10-02,replace yellow toner in 6th floor laser,resolved,fixed,,0000000
0000721,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-10-02,none,,,,public,2009-10-02,refill 8*11 paper in the lab laser printer,resolved,fixed,,0000000
0000718,Wireless,ktong,ktong,normal,minor,have not tried,,none,,2009-10-01,none,,,,public,2009-10-01,Student with AirBear connection problem,resolved,fixed,,0000000
0000717,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-30,none,,,,public,2009-09-30,Install new Xerox printer in ER,resolved,fixed,,0000000
0000336,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-13,none,,,,public,2009-09-30,Update lab computer for new image...,resolved,fixed,,0000000
0000595,Computer,paulm,gvinson,normal,feature,N/A,,none,,2009-07-22,none,,,,public,2009-09-30,Techno CNC Set-Up in Comp Lab,resolved,fixed,,0000000
0000641,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-08-31,none,,,,public,2009-09-30,spec and purchase parts for 5 computers for ER,resolved,fixed,,0000000
0000715,Printing,bengolder,ktong,normal,block,have not tried,,none,,2009-09-30,none,,,,public,2009-09-30,9th floor plotter out of paper,resolved,fixed,,0000000
0000716,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-30,none,,,,public,2009-09-30,refill G toner on both of lab plotter T1120PS,resolved,fixed,,0000000
0000713,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-30,none,,,,public,2009-09-30,6th floor laser printer is also out of Black,resolved,fixed,,0000000
0000712,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-30,none,,,,public,2009-09-30,7th floor laser printer is out of Black,resolved,fixed,,0000000
0000711,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-29,none,,,,public,2009-09-29,Lab laser printer tray3 has bad connection,resolved,fixed,,0000000
0000710,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-29,none,,,,public,2009-09-29,Laser printer on 7th floor tray 3 is jammed.,resolved,fixed,,0000000
0000709,Server,chriswms,aalvarez,normal,minor,have not tried,,none,,2009-09-29,none,,,,public,2009-09-29,CED Scheduler access for Arch rooms for Chris,resolved,fixed,,0000000
0000636,Software,mrdeleon,aalvarez,normal,major,have not tried,,none,,2009-08-25,none,,,,public,2009-09-29,scheduling software lost data,resolved,fixed,,0000000
0000707,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-28,none,,,,public,2009-09-28,Lab laser printer 8 x 11 paper is low,resolved,fixed,,0000000
0000706,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-28,none,,,,public,2009-09-28,7th floor laser out of Magenta,resolved,fixed,,0000000
0000705,Printing,ballen,gvinson,normal,minor,have not tried,,none,,2009-09-28,none,,,,public,2009-09-28,9th floor prtiner out fo 11x17,resolved,fixed,,0000000
0000704,Printing,ballen,gvinson,normal,minor,have not tried,,none,,2009-09-28,none,,,,public,2009-09-28,8th floor print out of 11x17,resolved,fixed,,0000000
0000703,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-09-25,none,,,,public,2009-09-25,"Remove media drive G, H, I, J on the lab computer",resolved,fixed,,0000000
0000702,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-25,none,,,,public,2009-09-25,Lab laser printer need 11 x 17 paper,resolved,fixed,,0000000
0000701,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-25,none,,,,public,2009-09-25,8*11 paper is low on 8th floor,resolved,fixed,,0000000
0000699,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-09-25,none,,,,public,2009-09-25,Louise Hussey has trouble logging into her Windows Vista after installing Novell,resolved,fixed,,0000000
0000700,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-25,none,,,,public,2009-09-25,8th floor laser printer is out of Mageta,resolved,fixed,,0000000
0000698,Special Projects,ktong,ktong,normal,minor,have not tried,,none,,2009-09-25,none,,,,public,2009-09-25,Remove the old user accounts on Novell and maintain the current account,resolved,fixed,,0000000
0000697,Printing,njohn,ktong,normal,major,always,,none,,2009-09-24,none,,,,public,2009-09-25,9th Floor Laser Down,resolved,fixed,,0000000
0000696,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-09-23,none,,,,public,2009-09-23,Help Prof. Raymond Lifchez to print on his computer using his own printer in his office.,resolved,fixed,,0000000
0000695,Network,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-23,none,,,,public,2009-09-23,One section of the lab computers were not connecting to the network.,resolved,fixed,,0000000
0000694,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-23,none,,,,public,2009-09-23,6th floor plotters not responding,resolved,fixed,,0000000
0000692,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-22,none,,,,public,2009-09-22,9th floor laser printer is out of Yellow toner,resolved,fixed,,0000000
0000693,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-09-22,none,,,,public,2009-09-22,Nicolas Echeverria has problem connecting to airbear,resolved,fixed,,0000000
0000691,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-22,none,,,,public,2009-09-22,8x11 paper 9th floor laser printer is low,resolved,fixed,,0000000
0000614,Computer,mjcarlton,gvinson,normal,minor,always,,none,,2009-08-04,none,,,,public,2009-09-22,can't download report from Xerox Centreware internet services,closed,fixed,,0000000
0000678,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-16,none,,,,public,2009-09-22,Computer at Havens House blue screening,resolved,fixed,,0000000
0000690,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-21,none,,,,public,2009-09-21,8th floor yellow toner is out,resolved,fixed,,0000000
0000688,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-21,none,,,,public,2009-09-21,refill 8*11 paper on 6th laser printer,resolved,fixed,,0000000
0000689,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-21,none,,,,public,2009-09-21,9th floor 11*17 paper is low,resolved,fixed,,0000000
0000687,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-21,none,,,,public,2009-09-21,7th floor laser printer tray 3 is jammed,resolved,fixed,,0000000
0000686,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-17,none,,,,public,2009-09-17,Plot a poster for CED Archives Exhibition,resolved,fixed,,0000000
0000685,Network,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-09-16,none,,,,public,2009-09-16,CEDR mezzanine workstations offline,resolved,fixed,,0000000
0000586,Special Projects,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-09-16,Make GUI changes to Scheduler,assigned,open,,0000000
0000638,Software,pramirez,aalvarez,normal,major,have not tried,,none,,2009-08-26,none,,,,public,2009-09-16,on-line scheduler,closed,duplicate,,0000000
0000683,Software,likoch,gvinson,normal,tweak,have not tried,,none,,2009-09-16,none,,,,public,2009-09-16,We need Doc x converter on our computers,resolved,fixed,,0000000
0000684,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-16,none,,,,public,2009-09-16,9th floor laser printer needs 8x11 paper,resolved,fixed,,0000000
0000681,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-16,none,,,,public,2009-09-16,Cyan toner on 8th laser printer is empty,resolved,fixed,,0000000
0000682,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-16,none,,,,public,2009-09-16,8th floor laser printer is low on 8*11,resolved,fixed,,0000000
0000679,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-16,none,,,,public,2009-09-16,8th Plotter is out paper,resolved,fixed,,0000000
0000677,Printing,gvinson,gvinson,normal,major,N/A,,none,,2009-09-15,none,,,,public,2009-09-15,"printers on floors 7,8, and 9 appear to be down.",resolved,fixed,,0000000
0000676,Printing,gvinson,gvinson,normal,minor,always,,none,,2009-09-14,none,,,,public,2009-09-14,Student on mac cannot install iprint printer...,resolved,fixed,,0000000
0000675,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,9th floor laser printer Megenta toner is empty,resolved,fixed,,0000000
0000674,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,refill 11x17 paper on 7th floor laser printer,resolved,fixed,,0000000
0000673,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,refill 11x17 paper on 6th floor laser printer,resolved,fixed,,0000000
0000672,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-14,none,,,,public,2009-09-14,replace paper in 9th floor plotter,resolved,fixed,,0000000
0000669,Printing,kheming,gvinson,normal,major,always,,none,,2009-09-14,none,,,,public,2009-09-14,laser printer on 9th floor will not print,resolved,fixed,,0000000
0000671,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,refill the 11*17 paper on laser printer on 8th floor,resolved,fixed,,0000000
0000670,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,refill the roll paper on 6th floor for the plotter,resolved,fixed,,0000000
0000668,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,refill 8*11 paper on 8th floor laser printer,resolved,fixed,,0000000
0000666,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,replaced 11x17  paper on laser printer on 9th floor,resolved,fixed,,0000000
0000665,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-14,none,,,,public,2009-09-14,refill the 8*11 paper in the lab laser printer,resolved,fixed,,0000000
0000664,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-11,none,,,,public,2009-09-11,refill 8x11 paper on 8th floor,resolved,fixed,,0000000
0000663,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-11,none,,,,public,2009-09-11,replace Cyan toner for laser printer on 7th floor,resolved,fixed,,0000000
0000662,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-09,none,,,,public,2009-09-09,Set up computer/AV monitor for display in Library,resolved,fixed,,0000000
0000661,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-09,none,,,,public,2009-09-09,Set up new computer for new Dean Staff,resolved,fixed,,0000000
0000660,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-09,none,,,,public,2009-09-09,Student locked out of their laptop... will not load profile,resolved,fixed,,0000000
0000648,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-03,none,,,,public,2009-09-09,Re-imaging lab computers,resolved,fixed,,0000000
0000659,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-09,none,,,,public,2009-09-09,replace black toner on the lab laser printer,resolved,fixed,,0000000
0000658,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-08,none,,,,public,2009-09-08,replace Cyan toner for 9th laser printer,resolved,fixed,,0000000
0000657,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-08,none,,,,public,2009-09-08,refill the 8 x 11 paper on the 9th floor laser printer,resolved,fixed,,0000000
0000656,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-08,none,,,,public,2009-09-08,refill the 11 x 17 paper on the 8th floor laser printer,resolved,fixed,,0000000
0000655,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-08,none,,,,public,2009-09-08,refill 8x11 paper on 7th floor laser printer,resolved,fixed,,0000000
0000654,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-08,none,,,,public,2009-09-08,8th floor plotter was turned off,resolved,fixed,,0000000
0000652,Printing,ballen,ktong,normal,minor,always,,none,,2009-09-08,none,,,,public,2009-09-08,8th flr laser not working,resolved,fixed,,0000000
0000653,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-08,none,,,,public,2009-09-08,8th printer not printing,resolved,fixed,,0000000
0000651,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-04,none,,,,public,2009-09-04,replace yellow ink in 8th floor plotter,resolved,fixed,,0000000
0000650,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-04,none,,,,public,2009-09-04,Used 8th floor laser printer to trouble shoot the 479 lab printer,resolved,fixed,,0000000
0000649,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-03,none,,,,public,2009-09-03,Thunderbird doesn't seem to be sending outgoing mail...,resolved,fixed,,0000000
0000647,Computer,gvinson,gvinson,normal,major,have not tried,,none,,2009-09-03,none,,,,public,2009-09-03,Computer will not boot up with keyboard and mouse access,resolved,fixed,,0000000
0000646,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-02,none,,,,public,2009-09-02,refill the 8 x 11 paper on the 9th floor,resolved,fixed,,0000000
0000645,Printing,jli,gvinson,normal,major,N/A,,none,,2009-09-01,none,,,,public,2009-09-01,7th floor laser printer jam,resolved,fixed,,0000000
0000644,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-09-01,none,,,,public,2009-09-01,Print posters for lecture series,resolved,fixed,,0000000
0000643,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-01,none,,,,public,2009-09-01,refill the 8x11 paper in the lab laser printer,resolved,fixed,,0000000
0000642,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-09-01,none,,,,public,2009-09-01,replace black toner for laser printer on 8th floor,resolved,fixed,,0000000
0000640,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-08-31,none,,,,public,2009-08-31,9th floor plotter out of paper,resolved,fixed,,0000000
0000639,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-08-31,none,,,,public,2009-08-31,Laser printers all out of 11x17 paper...,resolved,fixed,,0000000
0000637,Computer,mjcarlton,,normal,minor,have not tried,,none,,2009-08-25,none,,,,public,2009-08-25,Konica copier in VRC to excess and salvage,new,open,,0000000
0000635,Printing,paulm,gvinson,normal,tweak,N/A,,none,,2009-08-19,none,,,,public,2009-08-20,Remote Printing,assigned,open,,0000000
0000633,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-08-18,none,,,,public,2009-08-18,Update Cardkey / Novell Account access application,resolved,fixed,,0000000
0000632,Computer,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-08-17,none,,,,public,2009-08-17,Lisa Thomas needs computer set up,resolved,fixed,,0000000
0000297,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-10,none,,,,public,2009-08-16,Jill Stoner needs to be able to run DVDs on her laptop,closed,fixed,,0000000
0000555,Printing,mrhudson,gvinson,normal,feature,unable to reproduce,,none,,2009-07-07,none,,,,public,2009-08-16,Thunderbird reconfigerated email folders,resolved,fixed,,0000000
0000631,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-14,none,,,,public,2009-08-14,refill the plotter paper on 8th floor,resolved,fixed,,0000000
0000630,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-13,none,,,,public,2009-08-13,Re-load the paper roll on the plotter on 6th floor,resolved,fixed,,0000000
0000629,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-13,none,,,,public,2009-08-13,Re-load the paper roll on the plotter in the studio,resolved,fixed,,0000000
0000628,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-13,none,,,,public,2009-08-13,REplaced the G toner for plotter in the lab,resolved,fixed,,0000000
0000627,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-13,none,,,,public,2009-08-13,The plotter on 6th floor has a error printing message,resolved,fixed,,0000000
0000625,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-08-12,none,,,,public,2009-08-12,Printer,resolved,fixed,,0000000
0000624,Printing,mrhudson,gvinson,normal,block,sometimes,,none,,2009-08-12,none,,,,public,2009-08-12,Need to print from Xerox WorkCenter 7345 PCL6,resolved,fixed,,0000000
0000623,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-11,none,,,,public,2009-08-11,refill the 8*11 paper on 7th floor,resolved,fixed,,0000000
0000622,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-11,none,,,,public,2009-08-11,Replaced the plotter paper on 8th floor,resolved,fixed,,0000000
0000621,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-11,none,,,,public,2009-08-11,Help a student to setup iprint on her laptop,resolved,fixed,,0000000
0000620,Computer,mjcarlton,gvinson,normal,major,always,,none,,2009-08-11,none,,,,public,2009-08-11,May can't get in to her computer,resolved,fixed,,0000000
0000608,Software,ksuczynski,gvinson,normal,major,have not tried,,none,,2009-08-03,none,,,,public,2009-08-08,Outlook Doesn't Work,resolved,fixed,,0000000
0000619,Printing,ksuczynski,gvinson,normal,block,always,,none,,2009-08-06,none,,,,public,2009-08-06,External Relations Printer,resolved,fixed,,0000000
0000618,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-05,none,,,,public,2009-08-05,The laser printer on 9th floor stopped printing,resolved,fixed,,0000000
0000617,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-05,none,,,,public,2009-08-05,Lab laser printer is not printing.,resolved,fixed,,0000000
0000615,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-08-04,none,,,,public,2009-08-04,Daniela has trouble connecting to Novell,resolved,fixed,,0000000
0000613,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-04,none,,,,public,2009-08-04,7th floor laser printer  11x17 paper needs to be refilled,resolved,fixed,,0000000
0000612,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-04,none,,,,public,2009-08-04,refill the 8 x 11 paper on the 6th floor,resolved,fixed,,0000000
0000611,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-08-04,none,,,,public,2009-08-04,Emily has problem opening Photoshop and AutoCad on her laptop,resolved,fixed,,0000000
0000591,Printing,mlim,gvinson,normal,minor,unable to reproduce,,none,,2009-07-20,none,,,,public,2009-08-04,"""Pending, Other error""",closed,fixed,,0000000
0000546,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-07-06,none,,,,public,2009-08-04,printer,resolved,fixed,,0000000
0000596,Computer,paulm,gvinson,normal,minor,N/A,,none,,2009-07-22,none,,,,public,2009-08-04,Replace Internal Disk Drive/Workstation for CNC Router,resolved,fixed,,0000000
0000308,Computer,mjcarlton,gvinson,normal,minor,N/A,,none,,2009-02-19,none,,,,public,2009-08-04,items for salvage in room 260 and room outside of Chris's office,resolved,fixed,,0000000
0000609,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-03,none,,,,public,2009-08-03,There is paper-jammed in the lab laser printer,resolved,fixed,,0000000
0000607,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-08-03,none,,,,public,2009-08-03,Replaced cyan toner for laser printer in the lab,resolved,fixed,,0000000
0000606,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-30,none,,,,public,2009-07-30,6th floor laser printer out of Megenta toner.,resolved,fixed,,0000000
0000605,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-30,none,,,,public,2009-07-30,Replaced the MK toner on the lab plotter,resolved,fixed,,0000000
0000604,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-30,none,,,,public,2009-07-30,refill the paper in the lab laswer printer,resolved,fixed,,0000000
0000124,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-08,none,,,,public,2009-07-29,Need to update inventory,acknowledged,open,,0000000
0000603,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-29,none,,,,public,2009-07-29,Epson Luster printer needed LLK cartridge changed.,resolved,fixed,,0000000
0000602,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-29,none,,,,public,2009-07-29,Upload contact list from Dean's blackberry to her laptop,resolved,fixed,,0000000
0000601,Computer,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-07-29,none,,,,public,2009-07-29,Hui Zhang in CEDR reports that a folder is missing,resolved,fixed,,0000000
0000592,Computer,Susan Hagstrom,aalvarez,normal,minor,have not tried,,none,,2009-07-21,none,,,,public,2009-07-29,Access to Room Scheduling,resolved,fixed,,0000000
0000598,Cardkey,avisha,aalvarez,normal,feature,N/A,,none,,2009-07-27,none,,,,public,2009-07-29,Access to Scheduler,resolved,fixed,,0000000
0000599,Printing,mlim,gvinson,normal,minor,unable to reproduce,,none,,2009-07-28,none,,,,public,2009-07-28,7th floor laser is out of yellow ink,resolved,fixed,,0000000
0000594,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-22,none,,,,public,2009-07-22,Remove media card from wrong size slot,resolved,fixed,,0000000
0000593,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-21,none,,,,public,2009-07-21,Help student print her file,resolved,fixed,,0000000
0000590,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-17,none,,,,public,2009-07-17,calibrated iMacs screens in computer lab...,resolved,fixed,,0000000
0000573,Computer,mcocoma,gvinson,normal,major,always,,none,,2009-07-13,none,,,,public,2009-07-17,External Relations Scanner,resolved,fixed,,0000000
0000589,Wireless,gvinson,gvinson,normal,minor,always,,none,,2009-07-17,none,,,,public,2009-07-17,Waverly reported laptop that could not connect to airbears,resolved,fixed,,0000000
0000588,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-07-16,Build CEDA1,assigned,open,,0000000
0000587,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-07-16,Update iPrint clients,assigned,open,,0000000
0000554,Special Projects,ktong,aalvarez,normal,minor,have not tried,,none,,2009-07-07,none,,,,public,2009-07-16,Should we take off the laser printer 2 from iprint website?,resolved,fixed,,0000000
0000585,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-07-16,Rename arch_photo_x printers,resolved,fixed,,0000000
0000584,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-07-16,Help Alicia Breck install Sassfras and AutoCad on her Mac,resolved,fixed,,0000000
0000583,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-07-16,help student re-install 3dMax Studio,resolved,fixed,,0000000
0000582,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-16,none,,,,public,2009-07-16,Help student to install Windows on her Mac,resolved,fixed,,0000000
0000581,Printing,gvinson,gvinson,normal,minor,always,,none,,2009-07-16,none,,,,public,2009-07-16,8th floor laser having issues...,resolved,fixed,,0000000
0000580,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-15,none,,,,public,2009-07-15,help student install the Mac drivers on Windows side on her Macbook,resolved,fixed,,0000000
0000579,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-15,none,,,,public,2009-07-15,Replaced cyan toner for laser printer on 6th floor,resolved,fixed,,0000000
0000578,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-14,none,,,,public,2009-07-14,Replaced the Megenta toner on the plotter in 7th floor studio,resolved,fixed,,0000000
0000577,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-14,none,,,,public,2009-07-14,Laser printer on 9th floor is paper-jammed.,resolved,fixed,,0000000
0000576,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-14,none,,,,public,2009-07-14,Install InDesign on Jill Stoners office computer,resolved,fixed,,0000000
0000575,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-14,none,,,,public,2009-07-14,Replaced the PK toner on the lab plotter,resolved,fixed,,0000000
0000574,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-14,none,,,,public,2009-07-14,refill the paper in the lab,resolved,fixed,,0000000
0000572,Printing,rperez,gvinson,normal,minor,unable to reproduce,,none,,2009-07-13,none,,,,public,2009-07-13,7th floor laser out of black ink,resolved,fixed,,0000000
0000570,Printing,zuesty,gvinson,normal,minor,always,,none,,2009-07-13,none,,,,public,2009-07-13,"7th Floor Laser Printer - Very Low on Black, Magenta, Yellow",closed,fixed,,0000000
0000569,Printing,mlim,gvinson,normal,minor,unable to reproduce,,none,,2009-07-13,none,,,,public,2009-07-13,"""Pending, Other error""",resolved,fixed,,0000000
0000571,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-13,none,,,,public,2009-07-13,8th floor laser not printing,resolved,fixed,,0000000
0000568,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-10,none,,,,public,2009-07-10,Unpack and put together the 2 new T1120 plotters,resolved,fixed,,0000000
0000567,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-10,none,,,,public,2009-07-10,refill the plotter paper on 6th floor earlier today,resolved,fixed,,0000000
0000566,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-10,none,,,,public,2009-07-10,help Zenas Bae  install 3D max 2009 on his laptop,resolved,fixed,,0000000
0000407,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-04-14,none,,,,public,2009-07-09,SketchUp license expired for the lab computers,resolved,fixed,,0000000
0000524,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-06-23,none,,,,public,2009-07-09,Harrison Fraker needs old laptop cleaned up... running slow,resolved,fixed,,0000000
0000523,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-06-23,none,,,,public,2009-07-09,Set up and configure new Lenovo thinkpad for Kalay,resolved,fixed,,0000000
0000565,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-09,none,,,,public,2009-07-09,Help student setup Novell,resolved,fixed,,0000000
0000564,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-09,none,,,,public,2009-07-09,6th floor laser printer paper jam,resolved,fixed,,0000000
0000563,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-09,none,,,,public,2009-07-09,Show Harrison Fraker how to set up forward in Calmail,resolved,fixed,,0000000
0000562,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-09,none,,,,public,2009-07-09,Getting 100 licenses for Revis Structure 2009,resolved,fixed,,0000000
0000560,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-08,none,,,,public,2009-07-08,Move pda data from old palm to new and sync to new laptop,resolved,fixed,,0000000
0000559,Security,gvinson,gvinson,normal,major,N/A,,none,,2009-07-08,none,,,,public,2009-07-08,Dean's old laptop reported compromised by campus.,resolved,fixed,,0000000
0000558,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-08,none,,,,public,2009-07-08,Install Revit Architecture,resolved,fixed,,0000000
0000557,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-07-08,none,,,,public,2009-07-08,virus protection,resolved,fixed,,0000000
0000556,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-08,none,,,,public,2009-07-08,Help a student to print from her laptop,resolved,fixed,,0000000
0000553,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-07,none,,,,public,2009-07-07,Someone turn off the plotter on 8th floor,resolved,fixed,,0000000
0000552,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-06,none,,,,public,2009-07-06,Install Lightroom on all lab computers,resolved,fixed,,0000000
0000551,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-06,none,,,,public,2009-07-06,installed photoshop and updates on 2 lab macs,resolved,fixed,,0000000
0000547,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-07-06,none,,,,public,2009-07-06,Bootcamp install of windows on student laptop,resolved,fixed,,0000000
0000550,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-06,none,,,,public,2009-07-06,8th Plotter stopped,resolved,fixed,,0000000
0000549,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-06,none,,,,public,2009-07-06,refill the paper in the lab,resolved,fixed,,0000000
0000548,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-07-06,none,,,,public,2009-07-06,Help student set up the printer and print his presentation board,resolved,fixed,,0000000
0000545,Printing,zuesty,gvinson,normal,major,always,,none,,2009-07-05,none,,,,public,2009-07-06,7th Floor Laser Printer - REPLACE CYAN TONER,resolved,fixed,,0000000
0000544,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-07-01,none,,,,public,2009-07-01,Help a student create a new user account and install iprint,resolved,fixed,,0000000
0000543,Server,mlim,gvinson,normal,minor,unable to reproduce,,none,,2009-07-01,none,,,,public,2009-07-01,What is a key server?,resolved,fixed,,0000000
0000542,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-06-30,none,,,,public,2009-06-30,help students re-install Autocad 2008 license file,resolved,fixed,,0000000
0000541,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-06-30,none,,,,public,2009-06-30,Need to install myPHPadmin on STEEL,assigned,open,,0000000
0000537,Cardkey,avisha,gvinson,normal,minor,always,,none,,2009-06-26,none,,,,public,2009-06-29,Error message,closed,fixed,,0000000
0000539,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-06-29,none,,,,public,2009-06-29,refill 11 *  17 paper in the studio,resolved,fixed,,0000000
0000538,Printing,zuesty,ktong,normal,major,always,,none,,2009-06-29,none,,,,public,2009-06-29,7th Floor Laser Printer - OUT OF PAPER,resolved,fixed,,0000000
0000536,Cardkey,avisha,gvinson,normal,minor,have not tried,,none,,2009-06-25,none,,,,public,2009-06-26,Card key activation for building entrance,resolved,fixed,,0000000
0000535,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-06-25,none,,,,public,2009-06-25,help students install Novell on Vista,resolved,fixed,,0000000
0000534,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-06-25,none,,,,public,2009-06-25,Change default appearance of Scheduler,resolved,fixed,,0000000
0000533,Cardkey,Susan Hagstrom,aalvarez,normal,minor,have not tried,,none,,2009-06-25,none,,,,public,2009-06-25,unable to access server files,resolved,fixed,,0000000
0000515,Computer,mcocoma,gvinson,normal,minor,always,,none,,2009-06-15,none,,,,public,2009-06-24,Help in External Relations,resolved,fixed,,0000000
0000528,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-06-24,none,,,,public,2009-06-24,upgrade yahoo messenger to 9.0,resolved,fixed,,0000000
0000530,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-06-24,none,,,,public,2009-06-24,Lab computer # 17 missing a windows driver,resolved,fixed,,0000000
0000531,Software,aimie,gvinson,normal,minor,have not tried,,none,,2009-06-24,none,,,,public,2009-06-24,changing desks,resolved,fixed,,0000000
0000525,Computer,aalvarez,gvinson,normal,minor,have not tried,,none,,2009-06-23,none,,,,public,2009-06-24,Christie McCarthy's email is giving a warning message,closed,fixed,,0000000
0000511,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-06-09,none,,,,public,2009-06-24,Main ER printer doesn't print envelopes.,resolved,fixed,,0000000
0000529,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-06-24,none,,,,public,2009-06-24,computer lab # 16,resolved,fixed,,0000000
0000527,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-06-23,none,,,,public,2009-06-24,Lab computer # 15 has some registry issue.,resolved,fixed,,0000000
0000526,Computer,aalvarez,gvinson,normal,minor,have not tried,,none,,2009-06-23,none,,,,public,2009-06-23,Jennifer/Christie need instruction on CalAgenda,resolved,fixed,,0000000
0000522,Software,aimie,gvinson,normal,minor,have not tried,,none,,2009-06-23,none,,,,public,2009-06-23,I need a connection for DB2 access,resolved,fixed,,0000000
0000521,Server,chriswms,aalvarez,normal,minor,sometimes,,none,,2009-06-22,none,,,,public,2009-06-23,CED Scheduler very slow and wouldn't advance to August,resolved,fixed,,0000000
0000519,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-06-18,none,,,,public,2009-06-23,pdf converter,resolved,fixed,,0000000
0000510,Computer,alivoni,,normal,major,have not tried,,none,,2009-06-09,none,,,,public,2009-06-19,Printer is bleeding ink all over sheets.,closed,fixed,,0000000
0000518,Computer,alivoni,gvinson,normal,feature,have not tried,,none,,2009-06-18,none,,,,public,2009-06-19,Adobe Illustrator,resolved,fixed,,0000000
0000520,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-06-18,none,,,,public,2009-06-18,Adriana Navarro's mac could not print,resolved,fixed,,0000000
0000517,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-06-18,none,,,,public,2009-06-18,Deputize Revit 2009 installer,resolved,fixed,,0000000
0000513,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-06-12,none,,,,public,2009-06-15,New employee computer set up,resolved,fixed,,0000000
0000512,Computer,mjcarlton,gvinson,normal,minor,always,,none,,2009-06-11,none,,,,public,2009-06-15,change DPI setting on my computer,resolved,fixed,,0000000
0000508,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-06-05,none,,,,public,2009-06-12,Galen Cranz's personal printer is having various error messages.,closed,fixed,,0000000
0000514,Computer,suhs,aalvarez,normal,minor,have not tried,,none,,2009-06-12,none,,,,public,2009-06-12,Please help: ...install the mysqli extension for PHP5,closed,no change required,,0000000
0000368,Special Projects,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-04-02,none,,,,public,2009-06-12,Port ScheduleItPHP from ONYX to STEEL,resolved,fixed,,0000000
0000507,Computer,aimie,gvinson,normal,minor,have not tried,,none,,2009-06-05,none,,,,public,2009-06-11,changing computers,resolved,fixed,,0000000
0000504,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-06-03,none,,,,public,2009-06-03,Added staff 05 and Xerox printer to Chairs computer.,resolved,fixed,,0000000
0000502,Network,mwong,gvinson,normal,tweak,always,,none,,2009-06-01,none,,,,public,2009-06-03,Cannot save to network drive,resolved,fixed,,0000000
0000503,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-06-03,none,,,,public,2009-06-03,Cannot connect to internet through Explorer,resolved,fixed,,0000000
0000500,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-06-01,none,,,,public,2009-06-01,Login errors,resolved,fixed,,0000000
0000499,Printing,mrhudson,aalvarez,normal,minor,sometimes,,none,,2009-05-28,none,,,,public,2009-05-28,"P" drive is not registering on Documents and Settings,resolved,fixed,,0000000
0000471,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-20,Replaced the Cyan toner on lab laser printer,resolved,duplicate,,0000000
0000498,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-20,none,,,,public,2009-05-20,Replaced the Black HP laser toner in the lab,resolved,fixed,,0000000
0000497,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-20,none,,,,public,2009-05-20,Replaced the Black HP laser toner in the lab,resolved,fixed,,0000000
0000496,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-19,none,,,,public,2009-05-19,Replaced the yellow HP laser toner in the lab,resolved,fixed,,0000000
0000495,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-19,none,,,,public,2009-05-19,7th floor studio laser out of paper 8 1/2 x 11,resolved,fixed,,0000000
0000494,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-19,none,,,,public,2009-05-19,7th floor studio laser out of paper 8 1/2 x 11,resolved,fixed,,0000000
0000493,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-18,none,,,,public,2009-05-18,Lab laser low on paper 8 1/2 x 11,resolved,fixed,,0000000
0000492,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-18,none,,,,public,2009-05-18,Replaced the Dell Black toner in the lab,resolved,fixed,,0000000
0000487,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-05-11,none,,,,public,2009-05-13,Remove RhinoCam plugin from all but 4 of the lab computers to avoid error messages.,resolved,fixed,,0000000
0000490,Software,gvinson,gvinson,normal,minor,always,,none,,2009-05-12,none,,,,public,2009-05-12,Can't get Outlook to work...,resolved,fixed,,0000000
0000479,Printing,gvinson,gvinson,normal,major,sometimes,,none,,2009-05-07,none,,,,public,2009-05-12,801-1 plotter leaking cyan,assigned,open,,0000000
0000488,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-05-12,none,,,,public,2009-05-12,Students Macbook pro would not boot...,resolved,fixed,,0000000
0000486,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-05-10,none,,,,public,2009-05-10,Restocked paper in lab...,resolved,fixed,,0000000
0000483,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-05-10,none,,,,public,2009-05-10,Jam on 7th floor laser,resolved,fixed,,0000000
0000485,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-05-10,none,,,,public,2009-05-10,"replace black, yellow, magenta, and cyan toner on 6th floor plotter pool",resolved,fixed,,0000000
0000482,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-05-10,none,,,,public,2009-05-10,replaced 6th floor laser  yellow toner,resolved,fixed,,0000000
0000484,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-05-10,none,,,,public,2009-05-10,Replace Magenta and yellow toner in 8th floor laser,resolved,fixed,,0000000
0000464,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-08,Rhino license has expired 02-26-2009,closed,fixed,,0000000
0000448,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-05-01,none,,,,public,2009-05-08,8th floor studio laser printer paper jam,resolved,fixed,,0000000
0000480,Computer,aimie,gvinson,normal,minor,have not tried,,none,,2009-05-08,none,,,,public,2009-05-08,access to shared drive,resolved,fixed,,0000000
0000462,Computer,ktong,gvinson,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-07,Blue screen:  Kernel_Data_inPage_Error on the lab computer,resolved,fixed,,0000000
0000478,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-07,none,,,,public,2009-05-07,refill 7th floor studio laser printer paper 8 1/2 x 11,resolved,fixed,,0000000
0000477,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-07,none,,,,public,2009-05-07,6th floor studio plotter out of Megenta toner,resolved,fixed,,0000000
0000476,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-07,none,,,,public,2009-05-07,refill the plotter paper on 6th floor,resolved,fixed,,0000000
0000457,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-05-04,none,,,,public,2009-05-07,would like to print two-sided,resolved,fixed,,0000000
0000475,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-05-07,none,,,,public,2009-05-07,Opening  docx files?,resolved,fixed,,0000000
0000469,Computer,aimie,gvinson,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-06,Student Database,resolved,fixed,,0000000
0000474,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-06,Refill the laser printer paper in the lab 8 x 11,resolved,fixed,,0000000
0000470,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-06,refill the plotter paper on 8th floor,resolved,fixed,,0000000
0000472,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-06,Replaced the Cyan toner on lab laser printer,resolved,fixed,,0000471
0000473,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-06,Replaced the MK toner on the lab plotter,resolved,fixed,,0000000
0000468,Computer,aimie,aalvarez,normal,minor,have not tried,,none,,2009-05-06,none,,,,public,2009-05-06,Student Database,closed,duplicate,,0000000
0000463,Computer,ktong,aalvarez,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,SNMP Communication Failed on both 6th floor plotter,resolved,fixed,,0000000
0000467,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,Replaced the Cyan toner on 8th laser printer,resolved,fixed,,0000000
0000466,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,Replaced the Cyan toner on 8th laser printer,resolved,fixed,,0000000
0000454,Computer,mcocoma,gvinson,normal,major,always,,none,,2009-05-01,none,,,,public,2009-05-05,Can't print,resolved,fixed,,0000000
0000461,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,Help Prof. Nicholas de Monchaux install 3D Max Studio,resolved,fixed,,0000000
0000460,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,The cable for the plotter on 6th floor  was unplugged again,resolved,fixed,,0000000
0000459,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,Gave Daryen Ambrose computer lab access,resolved,fixed,,0000000
0000458,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-05-05,none,,,,public,2009-05-05,Refill the laser printer paper in the lab 8 x 11,resolved,fixed,,0000000
0000445,Printing,mrhudson,aalvarez,normal,feature,unable to reproduce,,none,,2009-04-30,none,,,,public,2009-05-04,Work Study Melissa Wong need to be acess set up for p:\Reserve files P:\Reserve_files\Personnel\BIS pivots\,resolved,fixed,,0000000
0000456,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-05-04,none,,,,public,2009-05-04,6th floor studio laser paper jam,resolved,fixed,,0000000
0000455,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-05-04,none,,,,public,2009-05-04,Reload the plotter paper in the lab,resolved,fixed,,0000000
0000449,Computer,aimie,,normal,minor,have not tried,,none,,2009-05-01,none,,,,public,2009-05-01,voicemail,closed,fixed,,0000000
0000453,Cardkey,ktong,ktong,normal,minor,have not tried,,none,,2009-05-01,none,,,,public,2009-05-01,Help Joe print a PDF file for his project,resolved,fixed,,0000000
0000452,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-05-01,none,,,,public,2009-05-01,9th floor studio laser out of Megeta toner,resolved,fixed,,0000000
0000451,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-05-01,none,,,,public,2009-05-01,9th floor studio laser out of yellow toner,resolved,fixed,,0000000
0000450,Network,ktong,ktong,normal,minor,have not tried,,none,,2009-05-01,none,,,,public,2009-05-01,Laser printer out of black toner on 6th floor,resolved,fixed,,0000000
0000447,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-30,none,,,,public,2009-04-30,mcocoma needs LCD monitor for AIA meeting,resolved,fixed,,0000000
0000446,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-30,none,,,,public,2009-04-30,Laser printer paper jam on 6th floor,resolved,fixed,,0000000
0000444,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-30,none,,,,public,2009-04-30,6th floor plotters not responding,resolved,fixed,,0000000
0000442,Computer,aimie,gvinson,normal,minor,have not tried,,none,,2009-04-29,none,,,,public,2009-04-29,yahoo messenger,resolved,fixed,,0000000
0000439,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-29,none,,,,public,2009-04-29,Refill the laser printer paper in the lab,resolved,fixed,,0000000
0000438,Printing,mrhudson,gvinson,normal,major,always,,none,,2009-04-29,none,,,,public,2009-04-29,Marsha Carlton Computer Key board is not working.,resolved,fixed,,0000000
0000437,Printing,ktong,,normal,minor,have not tried,,none,,2009-04-28,none,,,,public,2009-04-28,6th floor laser printer out of black toner,closed,fixed,,0000000
0000436,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-28,none,,,,public,2009-04-28,Refill the laser printer 11x17 paper on 7th & 9th floor,resolved,fixed,,0000000
0000435,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-27,none,,,,public,2009-04-27,Refill the laser printer 8x 11 paper in the lab,resolved,fixed,,0000000
0000420,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-04-20,none,,,,public,2009-04-26,Need computer in Marty's office set up for new adviser,resolved,fixed,,0000000
0000434,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-04-23,none,,,,public,2009-04-23,Prof. Greg Crysler could not open Adobe Acrobat file,resolved,fixed,,0000000
0000433,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-04-23,none,,,,public,2009-04-23,no aniti-virus,resolved,fixed,,0000000
0000432,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-23,none,,,,public,2009-04-23,Filled lab laser printer paper 8 1/2 x 11,resolved,fixed,,0000000
0000431,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-22,none,,,,public,2009-04-22,Ray Lifchez's computer would not start,resolved,fixed,,0000000
0000430,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-22,none,,,,public,2009-04-22,Plotter on 8th floor need Black toner,resolved,fixed,,0000000
0000429,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-22,none,,,,public,2009-04-22,Replaced the yellow plotter toner on 6th floor,resolved,fixed,,0000000
0000428,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-21,none,,,,public,2009-04-21,refill the plotter paper for the lab plotter,resolved,fixed,,0000000
0000424,Printing,kheming,ktong,normal,minor,always,,none,,2009-04-20,none,,,,public,2009-04-21,cannot print with Novell,resolved,fixed,,0000000
0000426,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-20,none,,,,public,2009-04-20,Refill the laser printer paper in the lab,resolved,fixed,,0000000
0000417,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-16,none,,,,public,2009-04-20,The plotter on 6th floor was shut off,resolved,fixed,,0000000
0000423,Printing,gvinson,ktong,normal,minor,N/A,,none,,2009-04-20,none,,,,public,2009-04-20,801-2 plotter is out of paper,resolved,fixed,,0000000
0000422,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-04-20,none,,,,public,2009-04-20,901-1 computer on 9th floor is having connection issues,resolved,fixed,,0000000
0000421,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-20,none,,,,public,2009-04-20,Laser printer in lab and 7th floor need Magenta toner,resolved,fixed,,0000000
0000418,Computer,gvinson,gvinson,normal,minor,have not tried,,none,,2009-04-17,none,,,,public,2009-04-18,Jill Stoner having problem installng fonts...,resolved,fixed,,0000000
0000414,Printing,gvinson,gvinson,normal,minor,sometimes,,none,,2009-04-15,none,,,,public,2009-04-16,8th floor plotter 801-2 network cable disconnected.,resolved,fixed,,0000000
0000415,Server,designarchives,aalvarez,normal,minor,have not tried,,none,,2009-04-15,none,,,,public,2009-04-16,Problems using ftp to modify our website,resolved,fixed,,0000000
0000412,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-04-15,none,,,,public,2009-04-15,8th floor studio laser out of plotter paper,resolved,fixed,,0000000
0000410,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-04-15,none,,,,public,2009-04-15,6th floor studio laser tray 3 is open,resolved,fixed,,0000000
0000409,Cardkey,Susan Hagstrom,,normal,minor,have not tried,,none,,2009-04-15,none,,,,public,2009-04-15,USB headset available?,closed,fixed,,0000000
0000406,Printing,designarchives,gvinson,normal,minor,have not tried,,none,,2009-04-14,none,,,,public,2009-04-14,Cannot print from one computer,resolved,fixed,,0000000
0000405,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-14,none,,,,public,2009-04-14,8th floor studio laser out of paper 11 x 17,resolved,fixed,,0000000
0000404,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-14,none,,,,public,2009-04-14,7th floor studio laser out of paper 8 1/2 x 11,resolved,fixed,,0000000
0000394,Computer,gvinson,gvinson,normal,minor,random,,none,,2009-04-11,none,,,,public,2009-04-14,Cardkey office computer used by students to add to cal1 cards having issues...,resolved,fixed,,0000000
0000403,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-14,none,,,,public,2009-04-14,Install xerox printer on Paul's computer,resolved,fixed,,0000000
0000384,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-04-08,none,,,,public,2009-04-13,Print to new copy machine,resolved,fixed,,0000000
0000396,Computer,eric gillet,gvinson,normal,major,always,,none,,2009-04-13,none,,,,public,2009-04-13,can not access to the servor,resolved,fixed,,0000000
0000402,Printing,gvinson,gvinson,normal,minor,have not tried,,none,,2009-04-13,none,,,,public,2009-04-13,8th floor plotter 801-2 network cable disconnected.,resolved,fixed,,0000000
0000399,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-13,none,,,,public,2009-04-13,7th floor studio laser out of yellow toner,resolved,fixed,,0000000
0000398,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-13,none,,,,public,2009-04-13,Laser printer in computer lab  needs Magenta...,resolved,fixed,,0000000
0000397,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-13,none,,,,public,2009-04-13,Reload 479 plotter with paper,resolved,fixed,,0000000
0000393,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-10,none,,,,public,2009-04-12,install rhino plugin on lab computers,resolved,fixed,,0000000
0000392,Computer,chriswms,gvinson,normal,minor,have not tried,,none,,2009-04-10,none,,,,public,2009-04-10,Explorer crashed while SDHelper.dll was running,resolved,fixed,,0000000
0000386,Computer,kheming,gvinson,normal,feature,always,,none,,2009-04-09,none,,,,public,2009-04-09,computer on 9th floor needs flash 9,resolved,fixed,,0000000
0000387,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-04-09,none,,,,public,2009-04-09,I am installing Flash 10 on all lab machines,resolved,fixed,,0000000
0000388,Computer,ktong,,normal,minor,have not tried,,none,,2009-04-09,none,,,,public,2009-04-09,I am installing Flash 10 on all lab machines,closed,fixed,,0000000
0000383,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-04-08,none,,,,public,2009-04-08,Student has trouble running 3d max 9,resolved,fixed,,0000000
0000380,Printing,gvinson,ktong,normal,minor,N/A,,none,,2009-04-08,none,,,,public,2009-04-08,7th floor laser status...,resolved,fixed,,0000000
0000199,Special Projects,chriswms,gvinson,normal,feature,have not tried,,none,,2008-11-20,none,,,,public,2009-04-07,Small inexpensive scanners for staff,closed,fixed,,0000000
0000332,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-11,none,,,,public,2009-04-07,Faculty member complaining that AVIs and other video files not running correctly on their offiice computer.,resolved,fixed,,0000000
0000379,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-07,none,,,,public,2009-04-07,Set up Iprint printer on Penny's laptop,resolved,fixed,,0000000
0000378,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-07,none,,,,public,2009-04-07,6th floor studio laser out of Cyan toner,resolved,fixed,,0000000
0000377,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-07,none,,,,public,2009-04-07,9th floor studio laser out of black toner,resolved,fixed,,0000000
0000376,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-04-06,none,,,,public,2009-04-06,7th floor studio laser out of cyan toner,resolved,fixed,,0000000
0000250,Special Projects,ED Archives,gvinson,normal,feature,have not tried,,none,,2008-12-19,none,,,,public,2009-04-05,update computer,closed,fixed,,0000000
0000373,Computer,ktong,ktong,normal,minor,have not tried,,none,,2009-04-03,none,,,,public,2009-04-03,Helped a student install Novell,resolved,fixed,,0000000
0000315,Computer,smccarthy,gvinson,normal,minor,have not tried,,none,,2009-02-25,none,,,,public,2009-04-02,CMES to Arch email transfer,resolved,fixed,,0000000
0000369,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-04-02,none,,,,public,2009-04-02,Reboot computer running powerpoint presentation in alumni lounge,resolved,fixed,,0000000
0000367,Printing,ktong,ktong,normal,minor,have not tried,,none,,2009-04-02,none,,,,public,2009-04-02,Paper level is low for the printer,resolved,fixed,,0000000
0000366,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-04-02,none,,,,public,2009-04-02,Increase (student) quotas to a full 2Gb,resolved,fixed,,0000000
0000365,Special Projects,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-04-02,none,,,,public,2009-04-02,UNOBTANIUM is reporting false-positives for CEDR1,resolved,fixed,,0000000
0000364,Software,gvinson,gvinson,normal,minor,sometimes,,none,,2009-04-02,none,,,,public,2009-04-02,.doc files not openning in word,resolved,fixed,,0000000
0000361,Printing,k_furukawa,aalvarez,normal,minor,sometimes,,none,,2009-04-01,none,,,,public,2009-04-01,Unable to print from laptop using novell,resolved,no change required,,0000000
0000360,Printing,k_furukawa,gvinson,normal,minor,have not tried,,none,,2009-04-01,none,,,,public,2009-04-01,6th_floor_laser needs CYAN cartridge,resolved,fixed,,0000000
0000349,Computer,chriswms,gvinson,normal,minor,N/A,,none,,2009-03-24,none,,,,public,2009-03-31,Staff computers need RealPlayer for campus/UCOP messages,resolved,fixed,,0000000
0000357,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-31,none,,,,public,2009-03-31,Problems with Nezar's new acer netbook,resolved,fixed,,0000000
0000354,Printing,aalvarez,ktong,normal,minor,have not tried,,none,,2009-03-30,none,,,,public,2009-03-30,8th_floor_laser needs black toner,resolved,fixed,,0000000
0000351,Computer,gvinson,gvinson,normal,minor,always,,none,,2009-03-25,none,,,,public,2009-03-25,Cannot log into account on cadcam computer,resolved,fixed,,0000000
0000350,Network,gvinson,gvinson,normal,block,always,,none,,2009-03-25,none,,,,public,2009-03-25,Lisa can't get on to novell from her computer.,resolved,fixed,,0000000
0000348,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-03-24,none,,,,public,2009-03-24,very slow computer,resolved,fixed,,0000000
0000342,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-17,none,,,,public,2009-03-23,Update Acrobat 9 to 9.1 to address security issue,resolved,fixed,,0000000
0000346,Computer,mjcarlton,gvinson,normal,minor,sometimes,,none,,2009-03-20,none,,,,public,2009-03-21,Melissa can't open Adobe on her computer and login issues,resolved,fixed,,0000000
0000345,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-03-19,none,,,,public,2009-03-19,Install FileZilla on Susan's computer,resolved,fixed,,0000000
0000344,Computer,mjcarlton,gvinson,normal,minor,always,,none,,2009-03-18,none,,,,public,2009-03-18,can't find p drive on Melissa's computer,resolved,fixed,,0000000
0000340,Server,chriswms,gvinson,normal,minor,have not tried,,none,,2009-03-17,none,,,,public,2009-03-18,Server access to,resolved,fixed,,0000000
0000341,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-17,none,,,,public,2009-03-18,Update Rhino on all lab and studio computers,resolved,fixed,,0000000
0000343,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-03-18,none,,,,public,2009-03-18,Fix login script,resolved,fixed,,0000000
0000339,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-14,none,,,,public,2009-03-16,Install another piece of software on short notice.,resolved,fixed,,0000000
0000337,Computer,chriswms,aalvarez,normal,minor,always,,none,,2009-03-13,none,,,,public,2009-03-16,Server sluggish,closed,fixed,,0000000
0000334,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-13,none,,,,public,2009-03-13,Computer running slow...,resolved,fixed,,0000000
0000335,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-13,none,,,,public,2009-03-13,Install Techno cnc software on lab computers,resolved,fixed,,0000000
0000329,Printing,mrhudson,,normal,major,unable to reproduce,,none,,2009-03-09,none,,,,public,2009-03-13,Not Able to Open A Lecturer documents Sent to Me as a WinRAR archiver,closed,fixed,,0000000
0000330,Computer,jpmiller,aalvarez,normal,major,random,,none,,2009-03-10,none,,,,public,2009-03-12,The kiosk display is down,resolved,fixed,,0000000
0000331,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-03-11,none,,,,public,2009-03-12,configure new arch staff laptops...,resolved,fixed,,0000000
0000333,Computer,nthomatis,gvinson,normal,major,N/A,,none,,2009-03-11,none,,,,public,2009-03-11,"Could not initialize Photoshop because the scratch disks are full",resolved,fixed,,0000000
0000328,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-03-06,none,,,,public,2009-03-09,Access to O drive (dean's office)?,resolved,fixed,,0000000
0000298,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-13,none,,,,public,2009-03-09,Install Acrobat 9 on staff computers.,resolved,fixed,,0000000
0000327,Network,mattinoakland,gvinson,normal,minor,N/A,,none,,2009-03-06,none,,,,public,2009-03-06,8th Floor Laser Printer out of Magenta Ink,resolved,fixed,,0000000
0000321,Computer,mjcarlton,gvinson,normal,minor,always,,none,,2009-03-02,none,,,,public,2009-03-06,please update Chris's computer and Melissa's computer with Java 1.6,resolved,fixed,,0000000
0000326,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-03-05,none,,,,public,2009-03-06,I cannot open a zip file,closed,fixed,,0000000
0000325,Network,mattinoakland,gvinson,normal,minor,always,,none,,2009-03-05,none,,,,public,2009-03-05,USB ports usurped by Novell,resolved,fixed,,0000000
0000324,Computer,cmccarthy,gvinson,normal,minor,have not tried,,none,,2009-03-05,none,,,,public,2009-03-05,Security pop-ups,resolved,fixed,,0000000
0000323,Computer,alivoni,aalvarez,normal,minor,have not tried,,none,,2009-03-04,none,,,,public,2009-03-04,Is it possible to search files,resolved,fixed,,0000000
0000322,Cardkey,Susan Hagstrom,gvinson,normal,minor,have not tried,,none,,2009-03-04,none,,,,public,2009-03-04,Need to activate my ID to open building,resolved,fixed,,0000000
0000320,Computer,mjcarlton,gvinson,normal,major,always,,none,,2009-03-02,none,,,,public,2009-03-02,my Java needs to be updated to at least 1.6,resolved,fixed,,0000000
0000319,Printing,k_furukawa,ktong,normal,minor,have not tried,,none,,2009-03-02,none,,,,public,2009-03-02,6th floor laser printer not functioning,resolved,fixed,,0000000
0000318,Computer,designarchives,aalvarez,normal,minor,have not tried,,none,,2009-02-27,none,,,,public,2009-02-27,I can't update our webpage,closed,no change required,,0000000
0000301,Server,designarchives,gvinson,normal,minor,have not tried,,none,,2009-02-18,none,,,,public,2009-02-27,Converting our teraserver into an external hard drive,closed,fixed,,0000000
0000305,Special Projects,aalvarez,aalvarez,normal,minor,N/A,,none,,2009-02-18,none,,,,public,2009-02-27,[Prepare for] UPS test & server room cleanup,resolved,fixed,,0000000
0000317,Projector/AV,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-02-27,none,,,,public,2009-02-27,KIOSK display blank,resolved,fixed,,0000000
0000316,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-25,none,,,,public,2009-02-27,Install Blink3D on lab computers for Kalay,resolved,fixed,,0000000
0000313,Computer,gvinson,gvinson,normal,minor,sometimes,,none,,2009-02-24,none,,,,public,2009-02-25,Wireless connection problem...,resolved,fixed,,0000000
0000311,Computer,mjcarlton,aalvarez,normal,minor,have not tried,,none,,2009-02-23,none,,,,public,2009-02-24,a bunch of things just printed out on the new copy machine in the grad office,closed,no change required,,0000000
0000312,Printing,mrhudson,gvinson,normal,major,unable to reproduce,,none,,2009-02-24,none,,,,public,2009-02-24,Need to be set up to Print from Architecture Xerox Copier #7345,resolved,fixed,,0000000
0000310,Printing,wswang,ktong,normal,minor,always,,none,,2009-02-21,none,,,,public,2009-02-23,6th flr printer jammed,resolved,fixed,,0000000
0000304,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-18,none,,,,public,2009-02-20,Kalays laptop running slow...,resolved,fixed,,0000000
0000307,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-02-19,none,,,,public,2009-02-20,please confirm ip address for remote compute,resolved,fixed,,0000000
0000140,Special Projects,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-17,none,,,,public,2009-02-18,Institute use of management classes in UCBackup,resolved,fixed,,0000000
0000303,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-18,none,,,,public,2009-02-18,Install Adobe InDesign and key,resolved,fixed,,0000000
0000302,Computer,gvinson,gvinson,normal,major,always,,none,,2009-02-18,none,,,,public,2009-02-18,Students laptop has tanked... need to recover files.,resolved,fixed,,0000000
0000296,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-10,none,,,,public,2009-02-17,Configure new computer for Nezar.,resolved,fixed,,0000000
0000300,Computer,mjcarlton,gvinson,normal,major,always,,none,,2009-02-17,none,,,,public,2009-02-17,problem printing to pdf,resolved,fixed,,0000000
0000277,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-01-27,none,,,,public,2009-02-10,Problems with Arch loaner laptop,resolved,fixed,,0000000
0000292,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-05,none,,,,public,2009-02-09,Move scanner from Sara's computer to Donna's in Grad office,resolved,fixed,,0000000
0000287,Printing,gvinson,ktong,normal,minor,N/A,,none,,2009-02-03,none,,,,public,2009-02-09,"7th floor laser printer getting low on Black, Cyan, and yellow",resolved,fixed,,0000000
0000294,Security,gvinson,gvinson,normal,minor,N/A,,none,,2009-02-07,none,,,,public,2009-02-09,Sheilas's computer has malware...,resolved,fixed,,0000000
0000290,Software,alivoni,gvinson,normal,minor,have not tried,,none,,2009-02-04,none,,,,public,2009-02-07,Download Email,closed,fixed,,0000000
0000293,Computer,mjcarlton,gvinson,normal,minor,have not tried,,none,,2009-02-06,none,,,,public,2009-02-07,allow workstudy computer in May's office to print to the new copy machine,resolved,fixed,,0000000
0000291,Computer,mcocoma,gvinson,normal,major,always,,none,,2009-02-04,none,,,,public,2009-02-04,DEAN_ER_01 HP Printer is printing all sheets red,resolved,fixed,,0000000
0000288,Printing,crisp,gvinson,normal,minor,always,,none,,2009-02-03,none,,,,public,2009-02-04,Cannot print to CED networked printers from my Macbook Pro,resolved,fixed,,0000000
0000289,Computer,mcocoma,gvinson,normal,major,always,,none,,2009-02-04,none,,,,public,2009-02-04,Need Admin to load updated Flash to view video project,resolved,fixed,,0000000
0000286,Computer,mjcarlton,gvinson,normal,minor,always,,none,,2009-02-02,none,,,,public,2009-02-03,I need to be hooked up to the copy machine in 232 to print.,resolved,fixed,,0000000
0000285,Software,marva,gvinson,normal,major,have not tried,,none,,2009-02-02,none,,,,public,2009-02-02,cannot open pdf files,resolved,fixed,,0000000
0000284,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-02-02,none,,,,public,2009-02-02,work study station not working,resolved,fixed,,0000000
0000283,Network,fbauman,gvinson,normal,major,always,,none,,2009-02-02,none,,,,public,2009-02-02,"Unable to login via Novell to the network since last Thursday, January 29.",resolved,fixed,,0000000
0000282,Computer,mcocoma,gvinson,normal,major,always,,none,,2009-01-29,none,,,,public,2009-01-30,Can't print or access pdf files,resolved,fixed,,0000000
0000281,Computer,gvinson,gvinson,normal,minor,unable to reproduce,,none,,2009-01-29,none,,,,public,2009-01-29,User profile on vaio laptop seems to have gone walkabout,resolved,fixed,,0000000
0000280,Computer,mcocoma,gvinson,normal,minor,always,,none,,2009-01-28,none,,,,public,2009-01-29,no sound from computer,resolved,fixed,,0000000
0000261,Computer,llawler,gvinson,normal,minor,have not tried,,none,,2009-01-09,none,,,,public,2009-01-29,Dell Computer - Salvage/Recycle,resolved,fixed,,0000000
0000274,Server,huizenga,aalvarez,normal,minor,N/A,,none,,2009-01-23,none,,,,public,2009-01-28,web home page,resolved,fixed,,0000000
0000272,Cardkey,Adjar6,ktong,normal,minor,unable to reproduce,,none,,2009-01-23,none,,,,public,2009-01-28,Card key and sassafras wont work,closed,fixed,,0000000
0000279,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-01-27,none,,,,public,2009-01-27,Remove ARCH2 from tree; retire from service,resolved,fixed,,0000000
0000273,Computer,alivoni,aalvarez,normal,major,always,,none,,2009-01-23,none,,,,public,2009-01-27,CalMail/Outlook,resolved,fixed,,0000000
0000276,Printing,gvinson,gvinson,normal,major,always,,none,,2009-01-27,none,,,,public,2009-01-27,Cannot print to any networked printer,resolved,fixed,,0000000
0000275,Computer,llawler,gvinson,normal,major,N/A,,none,,2009-01-26,none,,,,public,2009-01-26,New Workstudy Account Setup,resolved,fixed,,0000000
0000271,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2009-01-22,none,,,,public,2009-01-22,Install printer Staff 05 on scanner computer.,resolved,fixed,,0000000
0000270,Computer,gvinson,gvinson,normal,major,always,,none,,2009-01-22,none,,,,public,2009-01-22,Nezars laptop is running slow...,resolved,fixed,,0000000
0000267,Computer,mjcarlton,gvinson,normal,major,always,,none,,2009-01-14,none,,,,public,2009-01-21,internet explorer freezes every time I open it; also can't open BAIRS report in Firefox,resolved,fixed,,0000000
0000266,Computer,mjcarlton,gvinson,normal,major,always,,none,,2009-01-14,none,,,,public,2009-01-21,cannot view images of documents in BFS,resolved,fixed,,0000000
0000263,Computer,gvinson,gvinson,normal,major,always,,none,,2009-01-12,none,,,,public,2009-01-21,Dead computer...,resolved,fixed,,0000000
0000269,Computer,alivoni,gvinson,normal,major,have not tried,,none,,2009-01-16,none,,,,public,2009-01-16,Please hook up Nicoles computer,resolved,fixed,,0000000
0000268,Software,gvinson,gvinson,normal,minor,N/A,,none,,2009-01-15,none,,,,public,2009-01-15,install Host explorer software on UG adviser computer.,resolved,fixed,,0000000
0000212,Server,suhs,aalvarez,normal,major,have not tried,,none,,2008-11-25,none,,,,public,2009-01-14,"Steel .62 Server Security- file permissions for the ftp folder... those who ftp in, can see other folders besides their own",closed,unable to reproduce,,0000000
0000257,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2009-01-05,none,,,,public,2009-01-14,Remove ARCH_STAFF_03 from print queues,resolved,fixed,,0000000
0000264,Computer,alivoni,gvinson,normal,major,N/A,,none,,2009-01-12,none,,,,public,2009-01-14,move computing/phone to office,resolved,fixed,,0000000
0000265,Computer,mjcarlton,gvinson,normal,major,always,,none,,2009-01-13,none,,,,public,2009-01-13,Adobe asks for password for Mellisa to use it,resolved,fixed,,0000000
0000207,Network,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-24,none,,,,public,2009-01-09,Network connection needed at Alumni lounge location,assigned,open,,0000000
0000056,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-16,none,,,,public,2009-01-09,Prepare content for computer web site,assigned,open,,0000000
0000253,Special Projects,gvinson,aalvarez,normal,minor,N/A,,none,,2008-12-23,none,,,,public,2009-01-09,Backup of all Windows servers,resolved,fixed,,0000000
0000241,Computer,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-12-15,none,,,,public,2009-01-09,Paul Morrison wants an extension cable for his flatbed router,closed,no change required,,0000000
0000260,Software,marva,aalvarez,normal,major,always,,none,,2009-01-08,none,,,,public,2009-01-09,prompted for verification when opening pdf files,resolved,fixed,,0000000
0000259,Network,mrdeleon,aalvarez,normal,block,always,,none,,2009-01-07,none,,,,public,2009-01-08,Not able to logon to the network,resolved,fixed,,0000000
0000258,Computer,alivoni,aalvarez,normal,major,have not tried,,none,,2009-01-07,none,,,,public,2009-01-07,Work Study Student (Christina Huang) login  denied,resolved,fixed,,0000000
0000254,Computer,mcocoma,gvinson,normal,major,always,,none,,2009-01-05,none,,,,public,2009-01-06,Cannot access any pdf files,resolved,fixed,,0000000
0000248,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-17,none,,,,public,2009-01-06,Set up retired lab computer for Jil Stoner,resolved,fixed,,0000000
0000256,Special Projects,chriswms,gvinson,normal,minor,always,,none,,2009-01-05,none,,,,public,2009-01-05,Two printers in 232 out,resolved,fixed,,0000000
0000247,Network,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-17,none,,,,public,2008-12-17,Jil Stoner can't connect her laptop to the network,resolved,fixed,,0000000
0000246,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-12-16,none,,,,public,2008-12-17,Copy folders off of ONYX for Stephen Suh,closed,fixed,,0000000
0000237,Special Projects,karih,gvinson,normal,feature,N/A,,none,,2008-12-12,none,,,,public,2008-12-15,kiosk monitor recalibration,resolved,fixed,,0000000
0000239,Computer,chriswms,gvinson,normal,minor,sometimes,,none,,2008-12-15,none,,,,public,2008-12-15,May Hudson's wireless mouse not functioning properly,resolved,fixed,,0000000
0000242,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-12-15,none,,,,public,2008-12-15,4th floor Dell laser printer out of Cyan & Paper,resolved,fixed,,0000000
0000240,Printing,gsiciliano,ktong,normal,minor,have not tried,,none,,2008-12-15,none,,,,public,2008-12-15,8th and 9th floor laser printer out of 8.5x11 paper,resolved,fixed,,0000000
0000234,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-12-09,none,,,,public,2008-12-09,6th floor laserjet in a Jammed state.,resolved,fixed,,0000000
0000233,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-09,none,,,,public,2008-12-09,Student can't connect to Novell from her laptop,resolved,fixed,,0000000
0000232,Network,gvinson,gvinson,normal,minor,have not tried,,none,,2008-12-08,none,,,,public,2008-12-08,Student can't connect to airbears...,resolved,fixed,,0000000
0000231,Special Projects,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-12-05,none,,,,public,2008-12-05,Modify Mantis account creation to request BERKELEY.EDU address,resolved,fixed,,0000000
0000206,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-24,none,,,,public,2008-12-04,Update computer that was running flatscreen.,resolved,fixed,,0000000
0000229,Printing,gsiciliano,ktong,normal,minor,N/A,,none,,2008-12-04,none,,,,public,2008-12-04,9th Floor Printer out of black toner,resolved,fixed,,0000000
0000228,Special Projects,karih,aalvarez,normal,major,N/A,,none,,2008-12-03,none,,,,public,2008-12-03,need copy of kiosk powerpoint,resolved,fixed,,0000000
0000219,Computer,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-12-01,none,,,,public,2008-12-02,Sara McCarthy needs a new keyboard,resolved,fixed,,0000000
0000226,Security,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-02,none,,,,public,2008-12-02,Reset token for Marc Trib,resolved,fixed,,0000000
0000224,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-02,none,,,,public,2008-12-02,Sara needs access to files and email stored on local machine under Jamies account,resolved,fixed,,0000000
0000223,Software,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-02,none,,,,public,2008-12-02,Richard Fernau can't get Thunderbird mail client to send or receive,resolved,fixed,,0000000
0000222,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-12-02,none,,,,public,2008-12-02,Richard Fernau can't get his local printer to print.,resolved,fixed,,0000000
0000221,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-12-02,none,,,,public,2008-12-02,7th floor laser out of Yellow,resolved,fixed,,0000000
0000220,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-12-02,none,,,,public,2008-12-02,6th floor laserjet in a Jammed state.,resolved,fixed,,0000000
0000218,Network,likoch,aalvarez,normal,minor,have not tried,,none,,2008-12-01,none,,,,public,2008-12-01,Access for Sara McCarthy,resolved,fixed,,0000000
0000163,Special Projects,ktong,ktong,normal,minor,have not tried,,none,,2008-10-30,none,,,,public,2008-11-26,Need a new Fuser Kit for laser printer 5500 on 6th floor studio,closed,fixed,,0000000
0000214,Server,crisp,gvinson,normal,minor,always,,none,,2008-11-26,none,,,,public,2008-11-26,Adding Novell drives to my Mac finder as a "connected server",resolved,fixed,,0000000
0000215,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-26,none,,,,public,2008-11-26,7th floor laser out of Magenta,resolved,fixed,,0000000
0000216,Printing,gvinson,gvinson,normal,minor,sometimes,,none,,2008-11-26,none,,,,public,2008-11-26,6th floor laserjet in a Jammed state.,resolved,fixed,,0000000
0000213,Network,gvinson,gvinson,normal,block,always,,none,,2008-11-26,none,,,,public,2008-11-26,Troubleshoot network connection is 318 for IURD,resolved,fixed,,0000000
0000211,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-24,none,,,,public,2008-11-24,Dead CRT,resolved,fixed,,0000000
0000210,Software,likoch,gvinson,normal,minor,have not tried,,none,,2008-11-24,none,,,,public,2008-11-24,Can see pdf with my adobe,closed,fixed,,0000000
0000209,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-24,none,,,,public,2008-11-24,There was paper jam on 8th floor laser printer,resolved,fixed,,0000000
0000184,Network,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-11-13,none,,,,public,2008-11-24,Replace Marva deMarothy's network cable,resolved,fixed,,0000000
0000208,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-24,none,,,,public,2008-11-24,6th floor laser printer is out of Cyan.,resolved,fixed,,0000000
0000205,Special Projects,chriswms,gvinson,normal,minor,always,,none,,2008-11-24,none,,,,public,2008-11-24,Convert .xlsx file to .xls file?,resolved,fixed,,0000000
0000204,Network,ajwright,aalvarez,normal,crash,always,,none,,2008-11-24,none,,,,public,2008-11-24,Novell Server Down,resolved,fixed,,0000000
0000203,Computer,eric gillet,gvinson,normal,major,always,,none,,2008-11-21,none,,,,public,2008-11-21,can not access cal agenda,closed,fixed,,0000000
0000200,Special Projects,eperszyk,aalvarez,normal,minor,N/A,,none,,2008-11-20,none,,,,public,2008-11-21,Evaluate 401A for wireless signal,closed,no change required,,0000000
0000198,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-19,none,,,,public,2008-11-19,Install printer on Faculty laptop,resolved,fixed,,0000000
0000196,Computer,ktong,ktong,normal,minor,have not tried,,none,,2008-11-19,none,,,,public,2008-11-19,Krystyna Zelenay needs to get M & N drive since she is a researcher,resolved,fixed,,0000000
0000197,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-19,none,,,,public,2008-11-19,Help install software on Faculty computer,resolved,fixed,,0000000
0000193,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-19,none,,,,public,2008-11-19,Replace the Black toner for new Dell printer in the lab,resolved,fixed,,0000000
0000192,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-18,none,,,,public,2008-11-18,The Mengeta Ink on 6th floor is out,resolved,fixed,,0000000
0000188,Printing,mcomerio,gvinson,normal,minor,sometimes,,none,,2008-11-14,none,,,,public,2008-11-17,occasionally printer will not work,closed,fixed,,0000000
0000191,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-17,none,,,,public,2008-11-17,Replace Black toner in 479-5500,resolved,fixed,,0000000
0000190,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-17,none,,,,public,2008-11-17,The 6th floor laser printer was out of Cyan ink,resolved,fixed,,0000000
0000189,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-16,none,,,,public,2008-11-16,Order toner for Lab Dell printer,resolved,fixed,,0000000
0000187,Server,crisp,aalvarez,normal,tweak,always,,none,,2008-11-14,none,,,,public,2008-11-14,server MIME config question,closed,no change required,,0000000
0000185,Computer,gvinson,gvinson,normal,major,always,,none,,2008-11-13,none,,,,public,2008-11-13,Monitor on photolab mac not working,resolved,fixed,,0000000
0000183,Network,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-11-13,none,,,,public,2008-11-13,Marva deMarothy unable to connect to internet,resolved,fixed,,0000000
0000182,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-12,none,,,,public,2008-11-12,The Studio printer was low on paper,resolved,fixed,,0000000
0000180,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-12,none,,,,public,2008-11-12,There were error message on both of 6th floor plotters and 8th floor plotter,resolved,fixed,,0000000
0000179,Network,ktong,ktong,normal,minor,have not tried,,none,,2008-11-12,none,,,,public,2008-11-12,The network of the computer in the last row in the computer lab seems to be down,resolved,fixed,,0000000
0000178,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-12,none,,,,public,2008-11-12,Can't print to the new dell printer in 250,resolved,fixed,,0000000
0000176,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-10,none,,,,public,2008-11-10,Facutly member having trouble accessing wifi on Macbook pro,resolved,fixed,,0000000
0000175,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-10,none,,,,public,2008-11-10,There was paper jam on 6th floor laser printer.,resolved,fixed,,0000000
0000171,Computer,ktong,ktong,normal,minor,have not tried,,none,,2008-11-07,none,,,,public,2008-11-10,Paola Rizzuto's computer has very low disk space left,resolved,fixed,,0000000
0000170,Security,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-06,none,,,,public,2008-11-06,Update and patch keyserver,resolved,fixed,,0000000
0000168,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-11-03,none,,,,public,2008-11-03,Install new scanner in Grad office,resolved,fixed,,0000000
0000169,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-03,none,,,,public,2008-11-03,"One of the plotter on 8th floor was shut down by someone, one of the plotter on 6th floor was out of paper",resolved,fixed,,0000000
0000167,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-11-03,none,,,,public,2008-11-03,The 4th floor plotter is out of paper because students have mid-review.,resolved,fixed,,0000000
0000165,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-10-31,none,,,,public,2008-10-31,There is error message for 8th_floor_plotter_2,resolved,fixed,,0000000
0000164,Network,ktong,ktong,normal,minor,have not tried,,none,,2008-10-31,none,,,,public,2008-10-31,Professor Galen Cranz can not connect to internet,resolved,fixed,,0000000
0000161,Special Projects,ktong,ktong,normal,minor,have not tried,,none,,2008-10-30,none,,,,public,2008-10-30,The Lab was messy after being used last night,resolved,fixed,,0000000
0000159,Computer,ktong,ktong,normal,minor,have not tried,,none,,2008-10-29,none,,,,public,2008-10-29,Windows update - service pack 3,resolved,fixed,,0000000
0000158,Printing,ktong,ktong,normal,minor,have not tried,,none,,2008-10-29,none,,,,public,2008-10-29,The Paper level is low in the lab and studio,resolved,fixed,,0000000
0000157,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-28,none,,,,public,2008-10-28,mouse not working,resolved,fixed,,0000000
0000155,Security,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-27,none,,,,public,2008-10-28,Wipe harddrive,resolved,fixed,,0000000
0000148,Special Projects,chriswms,gvinson,normal,minor,N/A,,none,,2008-10-23,none,,,,public,2008-10-27,Review flatbed or combo feed/flatbed scanner options for Arch Grad office,resolved,fixed,,0000000
0000154,Network,gvinson,gvinson,normal,minor,have not tried,,none,,2008-10-27,none,,,,public,2008-10-27,Cannot connect to novell server,resolved,fixed,,0000000
0000153,Computer,eric gillet,gvinson,normal,minor,random,,none,,2008-10-27,none,,,,public,2008-10-27,color copier,resolved,fixed,,0000000
0000150,Special Projects,chriswms,gvinson,normal,minor,have not tried,,none,,2008-10-27,none,,,,public,2008-10-27,Where did small fast sheet-fed scanner originally located by Scantron go?,resolved,fixed,,0000000
0000151,Software,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-10-27,none,,,,public,2008-10-27,Grant Christie rights on CalAgenda,resolved,fixed,,0000000
0000108,Software,gvinson,gvinson,normal,minor,always,,none,,2008-10-01,none,,,,public,2008-10-25,Calagenda client not opening for several staff,resolved,fixed,,0000000
0000142,Special Projects,ED Archives,aalvarez,normal,feature,always,,none,,2008-10-22,none,,,,public,2008-10-24,Archives ticket #1,resolved,fixed,,0000000
0000143,Special Projects,aalvarez,gvinson,normal,feature,always,,none,,2008-10-22,none,,,,public,2008-10-24,Archives tickets #2,resolved,fixed,,0000000
0000137,Special Projects,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-17,none,,,,public,2008-10-24,Change UCBackup host from THUNDER to STEEL,resolved,fixed,,0000000
0000145,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-23,none,,,,public,2008-10-23,Scheduler unavailable,resolved,fixed,,0000000
0000139,Special Projects,aalvarez,ktong,normal,minor,have not tried,,none,,2008-10-17,none,,,,public,2008-10-23,Cleanup student accounts,resolved,fixed,,0000000
0000141,Printing,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-10-22,none,,,,public,2008-10-23,Turn on firewalls on printers/plotters,assigned,open,,0000000
0000144,Cardkey,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-22,none,,,,public,2008-10-22,remove access for Yvette Marie Subramanian,resolved,fixed,,0000000
0000058,Special Projects,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-09-16,none,,,,public,2008-10-21,Order network connection for 273b,resolved,fixed,,0000000
0000127,Printing,aalvarez,ktong,normal,minor,have not tried,,none,,2008-10-10,none,,,,public,2008-10-21,Bring new Dell printer online,resolved,fixed,,0000000
0000075,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-19,none,,,,public,2008-10-16,Network printer in Steve and Kari's room,assigned,open,,0000000
0000003,Wireless,nathan,gvinson,normal,tweak,always,,none,,2008-05-04,none,,,,public,2008-10-16,weak 8th floor wireless connectivity,closed,fixed,,0000000
0000093,Network,Lan,gvinson,normal,minor,have not tried,,none,,2008-09-25,none,,,,public,2008-10-16,Require get access to H drive,closed,fixed,,0000000
0000131,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-14,none,,,,public,2008-10-16,Replace LJ4000 in 232 with Dell 5130,resolved,fixed,,0000000
0000134,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-15,none,,,,public,2008-10-16,Update iPrint clients,resolved,fixed,,0000000
0000132,Server,suhs,aalvarez,normal,minor,have not tried,,none,,2008-10-15,none,,,,public,2008-10-16,Glass .63 Web Server - Website is noticably slower,resolved,fixed,,0000000
0000135,Printing,lschoof,ktong,normal,minor,have not tried,,none,,2008-10-16,none,,,,public,2008-10-16,Access to network printers,resolved,fixed,,0000000
0000133,Printing,nsowers,aalvarez,normal,minor,always,,none,,2008-10-15,none,,,,public,2008-10-16,can't install iPrint on Vista,resolved,fixed,,0000000
0000129,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-14,none,,,,public,2008-10-14,Create new user,resolved,fixed,,0000000
0000128,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-10,none,,,,public,2008-10-10,Teaching Harrison how to use Power Point.,resolved,fixed,,0000000
0000120,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-07,none,,,,public,2008-10-07,Computer in 103 needs to be connected to printers in 232 by iprint.,resolved,fixed,,0000000
0000119,Printing,sroudbari,ktong,normal,major,have not tried,,none,,2008-10-07,none,,,,public,2008-10-07,"wurster, 9th floor laser printer out of magenta",resolved,fixed,,0000000
0000117,Printing,alivoni,aalvarez,normal,minor,N/A,,none,,2008-10-06,none,,,,public,2008-10-06,Printer issues,resolved,fixed,,0000000
0000116,Printing,gvinson,gvinson,normal,minor,always,,none,,2008-10-04,none,,,,public,2008-10-06,Cannot print,resolved,fixed,,0000000
0000115,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-10-03,none,,,,public,2008-10-03,Bogota exhibit need computer to run presentation,resolved,fixed,,0000000
0000114,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-10-03,none,,,,public,2008-10-03,"NDPS unloaded from ARCH2, permanently",resolved,fixed,,0000000
0000071,Computer,ktong,ktong,normal,minor,always,,none,,2008-09-18,none,,,,public,2008-10-03,A student was having problem with Symantec Client Firewall,resolved,fixed,,0000000
0000113,Server,eperszyk,gvinson,normal,minor,always,,none,,2008-10-03,none,,,,public,2008-10-03,Can't send email,resolved,fixed,,0000000
0000111,Printing,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-10-02,none,,,,public,2008-10-02,ARCH_Grad_01 needs a maintenance kit,resolved,fixed,,0000000
0000112,Network,eperszyk,aalvarez,normal,minor,always,,none,,2008-10-02,none,,,,public,2008-10-02,Cannot get onto network,resolved,fixed,,0000000
0000110,Software,gvinson,gvinson,normal,block,always,,none,,2008-10-02,none,,,,public,2008-10-02,E-mail not working,resolved,fixed,,0000000
0000104,Printing,aalvarez,gvinson,normal,minor,N/A,,none,,2008-10-01,none,,,,public,2008-10-02,Cutover ARCH staff to iPrint,resolved,fixed,,0000000
0000109,Special Projects,mrhudson,ktong,normal,minor,have not tried,,none,,2008-10-02,none,,,,public,2008-10-02,convert GSI 2009 application to a fill in application.,resolved,fixed,,0000000
0000107,Printing,gvinson,gvinson,normal,minor,sometimes,,none,,2008-10-01,none,,,,public,2008-10-01,Ray Lifchez's printer not working,resolved,fixed,,0000000
0000106,Printing,nsowers,gvinson,normal,feature,have not tried,,none,,2008-10-01,none,,,,public,2008-10-01,printing still in progress after 10 hours,resolved,fixed,,0000000
0000105,Printing,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-10-01,none,,,,public,2008-10-01,Label the printers in 232,resolved,fixed,,0000000
0000103,Printing,kheming,ktong,normal,major,N/A,,none,,2008-09-30,none,,,,public,2008-09-30,9th floor laser printer out of ink,resolved,fixed,,0000000
0000101,Computer,gvinson,gvinson,normal,crash,N/A,,none,,2008-09-29,none,,,,public,2008-09-30,Calagenda desktop client will not start and give error message.,resolved,fixed,,0000000
0000100,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-29,none,,,,public,2008-09-29,Create new user account for lecture series printing,resolved,fixed,,0000000
0000098,Network,mariacarrizosa,aalvarez,normal,minor,have not tried,,none,,2008-09-28,none,,,,public,2008-09-29,acces to G drive,resolved,fixed,,0000000
0000099,Computer,kheming,gvinson,normal,major,always,,none,,2008-09-29,none,,,,public,2008-09-29,need to install driver,resolved,fixed,,0000000
0000067,Network,demonchaux,aalvarez,normal,minor,always,,none,,2008-09-18,none,,,,public,2008-09-26,requesting re-mapping of dns to appropriately address my computer,resolved,fixed,,0000000
0000083,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-23,none,,,,public,2008-09-26,Add cost accounting to ARCH_Grad_01,resolved,fixed,,0000000
0000095,Computer,chriswms,gvinson,normal,tweak,have not tried,,none,,2008-09-26,none,,,,public,2008-09-26,Security updates missing from my computer?,resolved,fixed,,0000000
0000092,Network,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-25,none,,,,public,2008-09-26,Ed Arens' login script isn't working properly,resolved,fixed,,0000000
0000070,Computer,chriswms,ktong,normal,minor,have not tried,,none,,2008-09-18,none,,,,public,2008-09-26,Updating old slow rollerball mice in studios & CAD/CAM lab? Also USB adapter on CAD/CAM computers?,resolved,fixed,,0000000
0000084,Printing,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-23,none,,,,public,2008-09-26,Add printers/copiers in 232 to iPrint,resolved,fixed,,0000000
0000094,Computer,gvinson,gvinson,normal,block,always,,none,,2008-09-25,none,,,,public,2008-09-25,Cannot reset user level on laptop from admin account / can't get into admin account,resolved,fixed,,0000000
0000081,Computer,gvinson,gvinson,normal,minor,have not tried,,none,,2008-09-23,none,,,,public,2008-09-25,Mark Anderson is not receiving any email...,resolved,fixed,,0000000
0000085,Network,mariacarrizosa,aalvarez,normal,minor,N/A,,none,,2008-09-24,none,,,,public,2008-09-24,"Request for conection to H drive, Nicholas de Mochaux studio",resolved,fixed,,0000000
0000082,Network,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-23,none,,,,public,2008-09-24,Modify login scripts,resolved,fixed,,0000000
0000086,Software,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-24,none,,,,public,2008-09-24,Eric Gillet can't install Acrobat 9,resolved,fixed,,0000000
0000080,Computer,ktong,ktong,normal,minor,have not tried,,none,,2008-09-23,none,,,,public,2008-09-23,Reformat  Laptop,resolved,fixed,,0000000
0000078,Network,user56,ktong,normal,minor,have not tried,,none,,2008-09-22,none,,,,public,2008-09-23,i have a need for PhotoShop,resolved,fixed,,0000000
0000079,Network,chriswms,gvinson,normal,minor,N/A,,none,,2008-09-22,none,,,,public,2008-09-23,Novell network access for Marva for all Arch Reserve files,resolved,fixed,,0000000
0000064,Special Projects,chriswms,aalvarez,normal,minor,N/A,,none,,2008-09-17,none,,,,public,2008-09-22,Recycled non-network printer in 470?,closed,fixed,,0000000
0000060,Computer,mjcarlton,gvinson,normal,feature,N/A,,none,,2008-09-17,none,,,,public,2008-09-22,change computer on WS desk in May's office & install BAIRS plug-in,resolved,fixed,,0000000
0000077,Network,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-22,none,,,,public,2008-09-22,create new user account for new Dean's office workstudy student,resolved,fixed,,0000000
0000063,Special Projects,chriswms,gvinson,normal,minor,N/A,,none,,2008-09-17,none,,,,public,2008-09-19,Recycled computer with wireless connectivity to 470 PhD rm,resolved,fixed,,0000000
0000069,Special Projects,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-18,none,,,,public,2008-09-19,Re-deploy Harrison's old computer to ER,resolved,fixed,,0000000
0000042,Computer,mcocoma,gvinson,normal,major,N/A,,none,,2008-09-12,none,,,,public,2008-09-19,Replacement computer for ER workstudy workstation,resolved,fixed,,0000000
0000072,Cardkey,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-19,none,,,,public,2008-09-19,Remove cardkey access,resolved,fixed,,0000000
0000054,Printing,gvinson,aalvarez,normal,minor,N/A,,none,,2008-09-15,none,,,,public,2008-09-19,Need printer in Grad office set up under iprint,resolved,fixed,,0000000
0000045,Computer,mlim,ktong,normal,minor,always,,none,,2008-09-13,none,,,,public,2008-09-18,Symantec Client Firewall program control pop up message.,resolved,fixed,,0000000
0000043,Projector/AV,aalvarez,aalvarez,normal,minor,N/A,,none,,2008-09-12,none,,,,public,2008-09-18,Update file on KIOSK,resolved,fixed,,0000000
0000050,Projector/AV,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-15,none,,,,public,2008-09-18,Build new KIOSK workstation,resolved,fixed,,0000000
0000068,Server,aalvarez,aalvarez,normal,minor,have not tried,,none,,2008-09-18,none,,,,public,2008-09-18,Tested using PDU to reboot ARCH1,resolved,fixed,,0000000
0000061,Software,Adrienne,gvinson,normal,minor,have not tried,,none,,2008-09-17,none,,,,public,2008-09-17,Adobe,resolved,fixed,,0000000
0000062,Printing,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-17,none,,,,public,2008-09-17,Printer not working correctly...,resolved,fixed,,0000000
0000053,Network,user56,gvinson,normal,major,N/A,,none,,2008-09-15,none,,,,public,2008-09-17,Arch New Employee Calnet ID token request Lisa Schoof,resolved,fixed,,0000000
0000059,Computer,gvinson,gvinson,normal,minor,N/A,,none,,2008-09-17,none,,,,public,2008-09-17,Set up local account on workstation for Lisa Schoof,resolved,fixed,,0000000
0000047,Network,user56,gvinson,normal,major,N/A,,none,,2008-09-15,none,,,,public,2008-09-17,Arch - Add login for new employee - Lisa Schoof,resolved,fixed,,0000000
0000052,Computer,gvinson,gvinson,normal,block,always,,none,,2008-09-15,none,,,,public,2008-09-15,Can't connect the scantron scanner to the scantron computer.,resolved,fixed,,0000000
0000049,Cardkey,aalvarez,gvinson,normal,minor,have not tried,,none,,2008-09-15,none,,,,public,2008-09-15,"Activate my new CK, please",resolved,fixed,,0000000
0000041,Computer,Adrienne,gvinson,normal,minor,N/A,,none,,2008-09-12,none,,,,public,2008-09-15,Adobe,resolved,fixed,,0000000
0000044,Software,DavidRuiz,ktong,normal,minor,have not tried,,none,,2008-09-12,none,,,,public,2008-09-15,AutoCAD 2008 Initialization Does Not Respond,resolved,fixed,,0000000
0000033,Software,gvinson,gvinson,normal,minor,always,,none,,2008-08-26,none,,,,public,2008-08-26,cannot open pdf's in Firefox,resolved,fixed,,0000000
0000004,Printing,yduffy,gvinson,normal,block,always,,none,,2008-06-26,none,,,,public,2008-08-13,7th floor printing,closed,fixed,,0000000
0000005,Printing,zuesty,aalvarez,normal,major,have not tried,,none,,2008-07-17,none,,,,public,2008-08-13,Replace Printer Cartridge,closed,fixed,,0000000
0000010,Network,nder,aalvarez,normal,major,have not tried,,none,,2008-08-10,none,,,,public,2008-08-13,Network/printing are down,closed,fixed,,0000000
0000465,Computer,gvinson,gvinson,low,major,always,,none,,2009-05-05,none,,,,public,2009-05-07,Student laptop infected with critters...,resolved,fixed,,0000000
0000427,Computer,gvinson,gvinson,low,major,always,,none,,2009-04-21,none,,,,public,2009-04-24,Students computer blue screening every time it boots.,resolved,fixed,,0000000
0000055,Special Projects,gvinson,gvinson,low,minor,N/A,,none,,2008-09-16,none,,,,public,2008-11-24,redeploy old lab computers,closed,fixed,,0000000
0000074,Special Projects,gvinson,gvinson,low,minor,N/A,,none,,2008-09-19,none,,,,public,2008-11-10,Computer equipment loan,closed,fixed,,0000000
0000097,Computer,gvinson,ktong,low,block,N/A,,none,,2008-09-26,none,,,,public,2008-09-29,Locked out of computer...,resolved,fixed,,0000000
0000087,Computer,gvinson,gvinson,low,major,always,,none,,2008-09-24,none,,,,public,2008-09-26,Kalay's ibm tablet computer is dead in the water.,resolved,fixed,,0000000
0000089,Security,gvinson,gvinson,low,minor,have not tried,,none,,2008-09-24,none,,,,public,2008-09-26,Student laptop infected by virus,resolved,fixed,,0000000
0000051,Computer,gvinson,gvinson,low,major,N/A,,none,,2008-09-15,none,,,,public,2008-09-15,Help student restore laptop,resolved,fixed,,0000000
0000009,Computer,gvinson,gvinson,low,crash,always,,none,,2008-08-08,none,,,,public,2008-08-11,Windows locked in endless loop,resolved,fixed,,0000000